IN

ibrahim nagy

IT Engineer at GMP Maritime & Petroleum Services

Alexandria, Egypt

Work Experience

  • IT Engineer

    GMP Maritime & Petroleum Services

    Jan 2024 - Present -10 months

    Egypt

    • Job Details:Developed a knowledge base of common customer issues and their solutions. Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.

  • Software Programming

    Egkim Ecommerce

    Jan 2022 - Jan 2023 -1 yr

    Egypt

    • Job Details:Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service. Developed a RESTful API that connected the application to the company's existing systems, resulting in a 65% reduction in data processing time. Implemented a responsive design that optimized the application for mobile devices, resulting in an 80% increase in mobile traffic.

  • Social Media Marketing

    Alkal3a Club Restaurant & Cafe

    Jan 2016 - Jan 2020 -4 yrs

    Egypt

    • Job Details:Analyzed media coverage and social media analytics to measure the success of campaigns and adjust strategies accordingly. Adapted design concepts to different media formats, including web, social media, print, and video.

    • Education

    • Bachelor's Degree in CNC Machine Operation Specialization

      Advanced Military Technical Wardian

      Jan 2022 - Jan 2023 - 1 Year

    • Bachelor's Degree in CNC Machine Operation Specialization

      Martyr Military Technical High School

      Jan 2019 - Jan 2021 - 2 yr

    Skills

    • Microsoft Excel
    • Customer Service
    • Computer Skills
    • Microsoft Office
    • Project Management
    • Communication skills
    • Ability to work in a team

    Languages

    • English

      Beginner

    • Arabic

      Beginner
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