Ibrahim Muhammed Yousef

Talent Acquisition Coordinator at Concentrix

Obour City, Cairo, Egypt

Talent Acquisition CoordinatorFull Time
Mar 2023 - Present -2 yrs, 3 months
Egypt , Giza
Technical Support RepresentativeFull Time
May 2022 - Mar 2023 -10 months
Egypt , Giza
- Job Details:- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance - Guidance of the users to support them in becoming more productive - Support in the development of programs to train the customer on how to properly use the products - Concession of the customers' troubles by recommendation of products, services or procedures Evaluation of the systems' problems to recommend enhancements

Iprotk Group

Mar 2021 - Mar 2022 -1 yr

Egypt , Cairo

Job Details:- Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan - Market through various channels and segment databases working with large data sets - Conduct calls and face-to-face meetings - Build and maintain relationships with new and repeat customers - Maintain records of all sales leads and/or customer accounts - Educate customers on how products or services can benefit them financially and professionally - Sell the company’s products or services to customers within the given territory - Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs - Evaluate the impact of marketing programs in achieving their stated objectives, including impact on lead flow, LTV, and retention

Raya

Oct 2020 - Apr 2021 -6 months

Egypt , Cairo

Job Details:- Provide customers with all required information related to the company products and services with delighting them with a superior customer service. - Providing guidance in areas of professional matters as requested or needed. - Applying First-call resolution for all customer’s inquires. - Follow up all customers related issues and provide timely feedback to them. - Adhere to Customer Operations Department policies and procedures. - Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.

RadioShack

Apr 2019 - Mar 2020 -11 months

Egypt , Cairo

Job Details:- Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling - Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments - Analyze the territory/market’s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Keep abreast of best practices and promotional trends - Continuously improve through feedback