Ibrahim Muhammad

Senior Operation Officer

• Job Details:Policy administration and servicing for property, casualty, marine, motor, engineering and other insurance lines and handling claims. Ensuring regulatory compliance and adherence to industry standards. Developing and maintaining relationships with clients, brokers and brokerage companies. Analyzing and reporting on insurance portfolio performance.

Cards Product Team Leader

• Job Details:Responsible for 5 employees with key duties including setting goals, delegating tasks, monitoring performance, coaching and supporting team members, and reporting progress to management. Improving customer experience, increasing sales, and optimizing credit card operations. Enhancing credit cards benefits and features comparing with other banks credit cards. Understanding customer needs, developing strategies to enhance card usage and collaborating with stakeholders to achieve business goals.

Client Service Representative

• Job Details:Responsible for handling customer interactions, primarily through phone. Answering customer inquiries, solving issues, and providing support, ensuring a positive customer experience. Developing strong problem-solving and communication skills to effectively resolve customer issues. Assisting customers with opening new accounts over the phone, gathering required information, explaining account options, ensuring compliance with bank policies and regulations. Educating clients about digital channels.