ibrahim Mohammed

Operation SpecialistFull Time

• Job Details:Responsible of receiving customers documents from all channels in order to store these files in the cabinets  Oversee all POS services and BTCs provided to clients to ensure customer satisfaction.  Assisting clients in resolving issues and complaints concerning conducted transactions  Ensure compliance with company policies when carrying out job duties.  Proceed the partial & full payment requests, upon required documents and client verified request provided from branches.  Proceed the charge-off and skip payments, upon approvals.  Proceed all customers requests such as (postponement, reschedule, close loan, … etc).  Issuance of all requested certificates from customers side (liability letter, clearance letter … etc)  Handle all requests received from collection unit to close matured loans, Non-performing loans on time in order to improve the Non-performing portfolio.  Handling all batches required to perform on LOS.  Reconciliation on all transactions performed on LOS and SOF.  Reconciliation on all cases allocated on the system on daily basis.  Handling all transactions operations' issues related to all products.  Responsible for archiving all customer’s files and correspondences with Info-Fort.  Handle customers’ requests through CRM within timely manner.  Completing other special tasks requested by the higher level.

Customer Service RepresentativeFull Time