Ibrahim wafik Hamed

E-commerce specialist at SharafDG

Giza, Giza, Egypt

Alsafy Group

Jul 2021 - Present -3 yrs, 11 months

Job Details:Daily reporting and monitoring of all things operations related across the multiple systems and processes. Identify systems disruptions through monitoring aging orders and auditing its order flows. Tracking orders and shipping cycle. Resolving any shipping issues with customer and courier. Follow up on the Marketplaces PO and ensure that the invoices and payments are handled properly. Make necessary reviews for the customer returns resulting from the deterioration of campaign conditions or missing payment for any reason, and solves the systematic errors if any. Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning them. Pack the product correctly and deliver it to the shipping company. Photographing products before they are shipped and keeping photos of shipping receipts and photos of products

SharafDG

Nov 2018 - Present -6 yrs, 7 months

Egypt , Giza

Job Details:Create and showing our items on souq website. compare our prices with competitors to lead sales for my company. Communicate with souq team to send our products to souq inventory. Request withdrawal with our amounts to get it at our bank account. Follow stocks for items to restock them again. Do reports for sales daily. Communicate with category team to check stocks and do PO to souq inventory. Request to customer care team to do invoices as reference to our customers.

SharafDG

May 2017 - Oct 2018 -1 yr, 5 months

Job Details:Resolve customer complaints via phone, email, mail or social media Open and maintain customer accounts by recording account information Place or cancel orders on OMS system Generate sales leads at our website Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Go the extra mile to engage customers Assist with placement of orders, refunds, or exchanges Take payment information and other pertinent information such as addresses and phone numbers Answer questions about warranties or terms of sale Suggest solutions when a product malfunctions Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Work with customer service manager to ensure proper customer service is being delivered Compile reports on overall customer satisfaction Handle changes in policies or renewals