Ibrahim Ahmed

senior e-commerce

• Job Details:Manage and optimize daily operations of the Shopify e-commerce platform, including product listings, collections, and visual merchandising. Analyze sales performance, customer behavior, and traffic data to develop actionable strategies that increase conversions and revenue. Coordinate with marketing, design, and logistics teams to ensure cohesive campaigns and smooth order fulfillment. Oversee promotional activities, discount campaigns, and seasonal product launches to align with sales targets and brand positioning. Manage third-party integrations and apps to enhance website functionality, including reviews, upselling, and automation tools. Train and support junior team members in e-commerce operations and digital tools. Manage and optimize product catalogs, pricing, and content across multiple e-commerce platforms, including Shopify, Amazon, Noon, and Jumia.

e-commerce operation executive

• Job Details:Manage the end-to-end order lifecycle, including order processing, tracking, returns, and coordination with logistics partners. Ensure accurate stock levels across platforms (Shopify, Amazon, Noon, Jumia) by regularly updating inventory and monitoring discrepancies. Oversee daily platform operations, including pricing updates, bulk uploads, product activation, and resolving listing errors. Monitor and ensure compliance with marketplace operational SLAs (e.g., order dispatch time, return handling, and seller performance metrics). Maintain detailed operational reports on sales, returns, cancellations, and fulfillment rates. Collaborate with the customer service team to resolve escalations and ensure a smooth post-purchase experience. Support campaign and promotion execution by ensuring operational readiness and accurate product participation.

store manager

• Job Details:Lead daily store operations, ensuring smooth execution of sales, merchandising, and customer service standards. Manage and coach a team of sales associates to deliver excellent customer experience and consistently meet sales targets. Monitor KPIs such as sales performance, footfall, conversion rate, UPT (units per transaction), and ATV (average transaction value). Ensure optimal visual merchandising aligned with brand guidelines and seasonal collections to drive in-store engagement. Handle inventory control, including stock receiving, cycle counts, transfers, and shrinkage reduction. Plan staff schedules and allocate tasks to maintain operational efficiency and coverage during peak hours. Resolve customer complaints and manage escalations to maintain high level of satisfaction and loyalty. Train new hires in product knowledge, store policies, and selling techniques to improve team performance. Ensure adherence to safety, cleanliness, and company standards within the store environment.