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ibrahim Fathy Khattab

Regional IT Support Officer at Ibn Sina Pharma

Agouza, Giza, Egypt

Work Experience

  • Regional IT Support OfficerFull Time

    Ibn Sina Pharma

    Aug 2023 - Present -1 yr, 11 months

    Egypt , Cairo

    • Technical support Unit HeadFull Time

      Protech Egy Group

      Sep 2021 - Aug 2023 -1 yr, 11 months

      Egypt , Giza

      • Job Details: Responsible for networking, design, installation and maintenance services.  Develop project concepts and maintain optimal workflow.  Remote support of on-site engineers and end users/customers during installation.  Speaking with customers via email and phone for initial requirement capture, provide technical support and manage remotely.  Reporting network operational status by gathering and prioritizing information and managing projects.

    • Senior Technical Support & Team LeaderFull Time

      Misrelkheir Foundation

      Sep 2017 - Oct 2020 -3 yrs, 1 month

      Egypt , Cairo

      • IT Specialist Section HeadFull Time

        Life HealthCare

        Apr 2015 - Sep 2017 -2 yrs, 5 months

        Egypt , Giza

        • Job Details: responsible for internal and external management.  Managing information technology and computer systems.  Controlling and evaluating IT and electronic data operations.  Ensure security of data, network access and backup systems.  Identify problematic areas and implement strategic solutions in time.  Solving all laptops and printers for the employees.Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook).

        • Education

        • Bachelor,s of computers and information in IT

          Menoufia University

          Jan 2006 - Jan 2010 - 4 yr

        • High School - Thanaweya Amma

          nasef tahoon Secondary schools

          Jan 2005 

        Achievements

        Re-organized something to make it work better Identified a problem and solved it Come up with a new idea that improved things Developed or implemented new procedures or systems Worked on special projects Received awards Been complimented by your supervisor or co-workers Saved money for the company Saved time for the company Contributed to good customer service

        Skills

        • IT Field
        • Information Technology (IT)
        • Gns3
        • Avaya IPOffice Manager
        • Windows Server
        • Thin Client
        • Virtualization

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Avaya Ip Office manager

          Life HealthCare·2016

        • NEC VPCC

          Elarby Group·2013

        • MCITP

          YAT Center·2011

        • CCNA Academy

          Cisco Academy Menoufyia university·2010

        • Network +

          Emaar Misr for development·2009
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