Ibrahem EIid Salem

E-Commerce Operations Supervisor at Seoudi Supermarket

Maadi, Cairo, Egypt

Seoudi Supermarket

Jul 2021 - Present -3 yrs, 11 months

Egypt

FDS Logistics & Courier

Jan 2020 - Jun 2021 -1 yr, 5 months

Egypt , Cairo

Job Details:- Following up on the Queues for shipments/reverse requests to avoid out of SLA and to get Customer satisfaction. - Issuing daily reports of the HUBs performance. - Monitoring and consulting all operations processes. - Managing and improving all operations processes and analyzing team’s Performance. -Focusing on the process and the Quality of services which provided from the company. -Improve current process to reach company goals. -Prepare regular reports, perform audit for operations cycle overall. -Investigate customers complaints and find solutions on spot to get satisfaction from the client side. -develop company system with coordinate with IT department to provide all operations requirements. -Receiving and Sorting of shipments according to areas served by the HUB. -Assign shipments & reverse requests on the couriers according zones. -Supervise, coach and train HUB Couriers. -Planning for the big campaigns according to Operational forecasting to get clients satisfaction without extra cost. -Manage and planning the manpower and Operations Capacity to avoid extra cost with getting clients satisfaction.

Presto Courier and logistic services

Jun 2018 - Dec 2019 -1 yr, 6 months

Egypt , Cairo

Job Details:-Supervise, coach and train HUB workforce. -Following up on the Queues for shipments to avoid out of SLA and to get Customer satisfaction. -Follow up and resolve merchants/clients complaints on spot. -Issuing daily reports of the courier’s performance. -Investigate customers complaints and find solutions on spot to get satisfaction from the client side. -Planning for the big campaigns according to Operational forecasting to get clients satisfaction. -Receiving and Sorting of shipments according to areas served by the HUB. -Assign shipments & reverse requests on the couriers according zones. -Validate from all cases about failure orders and reschedule from customer when reconcile with the couriers. -Contact customers for feedback on quality service and couriers behave.

Oct 2017 - Feb 2018 -4 months

Egypt , Cairo

Job Details:-Receiving and shelving of Packages according to the seller/ account owner to be handled to the sellers without any delay. -Following up on the Queues for packages which supposed to drop off from the sellers to avoid out of SLA and to get Customer satisfaction. -Doing QC check for all orders before receiving it to match package with customer order without any defective. -Resolve Sellers complaints on spot.

Bachelor's Degree in Management Information system
Modern Academy For Computer Science & Management Technology
Jan 2021