Ibrahim Mohamed

Site AccountantFull Time

Collection OfficerFull Time

• Job Details: Collect the bank’s money from the defaulters by employing all available resources  Receipt of delinquent accounts as per the collection system, verifying all necessary information  Contacting delinquent customers through their available numbers urging them to settle their dues as quick as possible  Meeting with defaulters for making settlement for the stuck up liabilities in accordance with bank’s policy  Correspond with customer for collection of bank’s dues  Ensure that calls and the contact target are achieved in the month  Ensure that the first round of calling of the entire list is completed within 5 working days  Punctuality & break: always punctual at work and avoid long breaks  Ensure that balance limits are placed on customer account on all delinquent accounts in our respective allocation  Check accounts on regular basis for any credit available in the account and arrange to transfer the same to cover the overdue amounts  Ensure that all card accounts where the customer has changed employment are blocked on by giving codes and ensure follow up for new employment documents plus the overdue amounts  Fax, email or send SMS in shape of legal notices to all the customers in buckets with broken promises and or the customers who are avoiding collection calls  Ensure that security cheques have been presented and documents are forwarded to the legal coordinator in order to file a police case against delinquent customer  Ensure that skip accounts are flagged on system with a probable skip flag and the same are assigned to the skip team for further follow up

SalesFull Time