Ibrahim Mohamed Hussein

Technical Support Engineer via phoneFull Time

• Job Details: Serving as the first point of contact for customers seeking technical assistance over the phone.  Performing remote troubleshooting through diagnostic techniques and pertinent questions.  Direct unresolved issues to the next level of support personnel.  Provide accurate information on DSL service.  Record events and problems and their resolution in logs.  Follow-up and update customer status and information.

IT Technical support EngineerFull Time

• Job Details:• Endure difficult situations and work under pressure. • Resolve Issue With TE-Data Clients all over Egypt • Trace Internet Connections Issues all across Egypt and Report to responsible team to solve issues ASAP. • Execution of orders and take responsibility for leadership. • Working within team with excellent communication skills. • Add New Issues and Network problems to Database to help other members solve problems faster.