Basic Info

Amr fahmy

3 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Telesales Advisor VIS-VODAFONE UK at VIS-VODAFONE UK

Experience Details

Telesales Advisor VIS-VODAFONE UK

Sales/Retail

Entry Level

-Achieving Sales target via selling tariff plans for contracted UK customers.
-Billing Analysis to determine customer’s needs.
-Reviewing Tariffs and price plans to improve value added to monthly paying customers.
-Delegated to me the administrative tasks of my team including team analysis and helping assessing team’s performance via applying the tools fish-bone and Pareto diagrams, Continues improvement Cycle and SWOT analysis concepts to the team’s monthly report.
-Updating and following up on team’s sales target.


Company Details

VIS-VODAFONE UK (multinational)

Alexandria, Egypt

N/A

Telecommunications

www.vodafone.com

May 2017 to Dec 2017 (7 months)
Community Marketing & Medical Tourism Projects Coordinator at Andalusia Group for Medical Services

Experience Details

Community Marketing & Medical Tourism Projects Coordinator

Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Andalusia Group for Medical Services (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

www.andalusiagroup.net

Nov 2016 to May 2017 (6 months)
Customer Service Agent at Teleperformance Egypt - EXPEDIA CA

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance Egypt - EXPEDIA CA (multinational)

Cairo, Egypt

501-1000 employees

Consulting Services

N/A

Apr 2016 to Oct 2016 (6 months)
Project Co-ordinator at Andalusia Group for Medical Services

Experience Details

Project Co-ordinator

Project/Program Management, Operations/Management

Entry Level

• Preparing TPR (task progress reports) and tracking the progress.
• Preparing and Presenting, Project Status Reports for the Top Management.
• Took part in the Project planning, scheduling, resource allocating and task duration estimating.
• Updating Projects Portfolio with the Group’s Project Manager.


Company Details

Andalusia Group for Medical Services (multinational)

Alexandria, Egypt

More than 1000 employees

Healthcare and Medical Services

http://andalusiagroup.net/

Jun 2009 to Feb 2012 (2 years 8 months)

Achievements


.IIE member 2014 - institute of industrial engineers

Education

B.Eng. in Industrial and Management Engineering

Education Details

B.Eng.

Industrial and Management Engineering

Arab Academy for Science, Technology and Maritime Transport, Egypt

C / Good / 65 - 75%

N/A

Scored an A- on the Graduation Project, which was “Applying Lean Production to Beverage producing facility” (YES! Juice).

Arab Academy for Science, Technology and Maritime Transport
2005 - 2015
High School - IGCSE

High School Details

IGCSE

Al-Hijaz International School

Saudi Arabia

2005

C / Good / 65 - 75%

and Futures American School (2004 – 2005) - Alexandria, Egypt SAT1 Score: 1060/1600 (English + Math) - SAT2 Score: 1130/1600 (Advanced: Math + Biology).

Al-Hijaz International School
2005

Certifications

Certificate details

Project Management Diploma

Feb 2014

N/A

N/A

N/A

Chicago Institute of Business – AMA (association of management advisers)

N/A

Training and Courses

Training/Course Details

Supply Chain Management

Jun 2015

AASTMT

Elective Course on last year at College. Major

Training/Course Details

HR management

Aug 2015

AASTMT

Elective Course on last year at College. Major

Training/Course Details

Discrete Event Simulation

Jun 2015

AASTMT

Elective Course on last year at College. Major

Training/Course Details

Marketing Managemnet

Feb 2015

AASTMT

Elective Course on last year at College. Major Grade:B+

Training/Course Details

Total Quality in Industrial Management

Jun 2015

AASTMT

Elective Course on last year at College. Major

Training/Course Details

Industrial Facility Planning

Feb 2014

AASTMT

N/A

Jobseeker photo

Profile Skills and Keywords

AnalysisAnalyticalAndalusia Group For Medical ServicesArabicAutoCADBusiness DevelopmentCNCCommunication SkillsCommunity Marketing & Medical Tourism Projects CoordinatorConsulting ServicesCustomer ServiceCustomer Service AgentDiscrete Event SimulationEnglishExtendSimFootballHR ManagementHard WorkerHealthcare And Medical ServicesIndustrial And Management EngineeringIndustrial Facility PlanningJob SecurityLeadingLoyaltyManagementMarketingMarketing ManagemnetMatlabMicrosoft OfficeMicrosoft ProjectMoviesMusicPMIPlannerProgram ManagementProjectProject Co-ordinatorProject ManagementProject Management DiplomaProject ManagmenetReadingResponsibilityRetailSalesSocialSportsSupply Chain ManagementSupportSupportiveTechnical Report WritingTelecommunicationsTeleperformance Egypt - EXPEDIA CATelesales Advisor VIS-VODAFONE UKTotal Quality In Industrial ManagementTravelVIS-VODAFONE UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD

AutoCAD

: Intermediate

: Little

:

Less than 1 year

Microsoft Project

Microsoft Project

: Intermediate

: High

:

Less than 1 year

Matlab

Matlab

: Beginner

: Medium

:

Less than 1 year

CNC

CNC

: Beginner

: Medium

:

Less than 1 year

ExtendSim

ExtendSim

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Report Writing

Technical Report Writing

: Advanced

: Extreme - I love it!

:

3-5 years

Analysis

Analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

project management

project management

: Intermediate

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Social, Supportive

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