Basic Info

Hytham Abdelfattah

9 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Help Desk at Medicare Egypt co. for Health Insurance

Experience Details

IT Help Desk

IT/Software Development

Experienced (Non-Manager)

IT Help Desk

Medicare Egypt co. for Health Insurance From February 2012 – till Now

Job Experience:

•Configure, Maintain & Upgrade PC (Desktop, Laptop) (Hardware & Software).
•Configure, Manage & Maintain Networks (Domain server or workgroup for Companies).
•Handling all company resources (Computers , Printers & Network) problems.
•Help Users (Indoor, Outdoor) through phone, email, faxes, Personal Visits & Remote access
to solve Technical Problems.
•Follow up Users claims & problems & Notify them with the fix progress.
•Trains end-users on the use & features of the OS & Company Apps on the various platforms.
•Create Reports & Documentations to IT Manager about Department actions, inventory &Technical; Problems.
•Configure, Maintain & Upgrade Network Network Devices (Hardware & Software).
•Backup & Restore Domain servers & users Data.
•Manage Domain servers & Permissions.
•Configure & Backup Mail Accounts to users & solve mail Problems.
•Troubleshooting & solving Network & ADSL problems.
•Support Network Administrator & IT Team in Upgrading or modifying in (Network & ERP System).


Company Details

Medicare Egypt co. for Health Insurance

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Feb 2012 to present (5 years 5 months)
IT Help Desk at Best of France co. for Dairy Products

Experience Details

IT Help Desk

IT/Software Development

Experienced (Non-Manager)

IT Help Desk

Best of France co. for Dairy Products From April 2008 – till January 2012


Company Details

Best of France co. for Dairy Products

al obour city, Egypt

501-1000 employees

Dairy

N/A

Apr 2008 to Jan 2012 (3 years 9 months)

Achievements


IT Help Desk


IT Help Desk

Education

e.g. BC in Business Administration & Management Information Systems

Education Details

e.g. BC

Business Administration & Management Information Systems

Higher Institute For Advanced Studies, Egypt

C / Good / 65 - 75%

N/A

Certified from Cairo University

Higher Institute For Advanced Studies
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Orman High School

Egypt

2003

C / Good / 65 - 75%

N/A

Al Orman High School
2003

Certifications

Certificate details

Microsoft Certified Solutions Expert Server 2012 R2

Dec 2015

720 out of 1000

N/A

F543-7858

Microsoft

Microsoft Certified Professional F450-4428

Microsoft Certified Solutions Associate F466-0620

Microsoft Certified Solutions Expert F543-7858

Training and Courses

Training/Course Details

YAT Professional Diploma in Networking

Aug 2013

YAT Professional Diploma in Networking

YAT Professional Diploma in Networking Course Tracks: Networking Basics. Windows XP Administration. Windows Server 2003. Windows Infrastructure. Network Security. Network Troubleshooting.

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Last update 2 days ago.

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Profile Skills and Keywords

ArabicBusiness Administration & Management Information SystemsCatsCustom MotorcyclesDairyDrowingEnglishExecutorHard WorkerHealthcare And Medical ServicesITIT Help DeskMicrosoft Certified Solutions Expert Server 2012 R2MusicPlannerProblem SolverSoftware DevelopmentSupportiveYAT Professional Diploma In Networking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

IT Help Desk

IT Help Desk

: Advanced

: High

:

More than 7 years

Fields of Expertise

IT Help Desk

IT Help Desk

: Advanced

: High

:

More than 7 years

Key Skills

Executor, Planner, Hard worker, Problem Solver, Supportive

Online Presence

hytham.elshemy@gmail.comhytham.elshemy@outlook.com

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