Basic Info

Hussein ibrahim

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Airline operation supervisor at Flyin.com

Experience Details

Airline operation supervisor

Tourism/Travel

Experienced (Non-Manager)

Airline operations supervisor: Mar 2015 – Present, Ebreez Travel, Saudi travel agency, Flyin.com

• Provide technical support to the Amadeus system for call central staff on re-issue & refund.
• Provide technical support to the Amadeus system for franchise.
• A follow-up booking made on our site (www.Flyin.com) to avoid any technical error happens to customers.
• Cancel all bookings that cause ADM from airlines like ( HX ,UN,NO )
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
• Called vendors to ensure extension of payment deadlines when necessary.
• Processed unused or partially used tickets for credit through affiliated travel agencies.
• Managed database and back office as required.
• Worked well to achieve targets and ensured that all queues and updates were regularly checked.
• Issued airline tickets for bookings in line with contracts.
• Monitored and communicated airline schedule changes and flight cancellations.


Company Details

Flyin.com (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

flyin.com

Mar 2015 to present (1 year 9 months)
Religious tourism manager & Sales Manager, Rabie Tours Travel Agency at Rabie tour

Experience Details

Religious tourism manager & Sales Manager, Rabie Tours Travel Agency

Tourism/Travel

Manager

• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
In omrah &hajj;.
• Answer phones professionally, courteously and promptly.
• Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services.
• Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.
• Ensure accommodations meet specifications of requesting party.
• Admin for company page on Facebook


Company Details

Rabie tour

Giza, Egypt

11-50 employees

Travel and Tourism

rabietours.com

Mar 2007 to Feb 2015 (7 years 11 months)
Restoration & archeology) at Italian center for restoration & archeology

Experience Details

Restoration & archeology)

Engineering - Construction/Civil/Architecture

Entry Level

N/A


Company Details

Italian center for restoration & archeology

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jul 2004 to Jan 2007 (2 years 6 months)

Achievements


follow-up booking made on our site (www.Flyin.com) to avoid any technical error happens to customers.


Education

Bachelor's Degree in arabic art

Education Details

Bachelor's Degree

arabic art

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahra Helwan

Egypt

2000

B / Very Good / 75 - 85%

N/A

Zahra Helwan
2000

Certifications

amadeus
Feb 2008

Certificate details

amadeus

Feb 2008

B+

N/A

N/A

Amadeus

N/A

Training and Courses

Training/Course Details

Amadeus Basic course

May 2008

amadeus

o Flight availability o Building a complete PNR and ending transaction o Cancelling seats o Changing and deleting PNR data o Changing segment status o Encoding and decoding cities o Airports and airlines o Entering fare elements, displays, notes o Flight sell, follow-up availability entries, frequent-flyer element o Introduction to classes of service and basic restrictions o Itinerary pricing o Rebooking itinerary segments o Retrieving a PNR from a similar name list o Return availability and SSR elements

Training/Course Details

Amadeus Advanced course

May 2009

amadeus

re-issue and refund

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAirline Operation SupervisorAmadeusAmadeus Advanced CourseAmadeus Basic CourseAmadeus SystemArabic ArtBuilding ConstructionChessEngineering ServicesEnglishFlyin.comFootballGraphic DesignHard WorkerItalianLeaderMicrosoft OfficeNegotiatorPlannerProblem SolverReadingReligious Tourism Manager & Sales Manager, Rabie Tours Travel AgencyRestoration & Archeology)Skilled TradesTour Guide Hajj And UmraTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

amadeus system

amadeus system

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

5-7 years

Fields of Expertise

travel

travel

: Expert

: Extreme - I love it!

:

More than 7 years

amadeus

amadeus

: Expert

: Extreme - I love it!

:

More than 7 years

tour guide hajj and umra

tour guide hajj and umra

: Expert

: Extreme - I love it!

:

More than 7 years

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Negotiator, Problem Solver

Online Presence

https://eg.linkedin.com/pub/hussein-farag/97/1bb/3bfacebook.com/hussnfarag

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