Basic Info

Hussein ibrahim

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Airline operation supervisor at Flyin.com

Experience Details

Airline operation supervisor

Tourism/Travel

Experienced (Non-Manager)

Airline operations supervisor: Mar 2015 – Present, Ebreez Travel, Saudi travel agency, Flyin.com

• Provide technical support to the Amadeus system for call central staff on re-issue & refund.
• Provide technical support to the Amadeus system for franchise.
• A follow-up booking made on our site (www.Flyin.com) to avoid any technical error happens to customers.
• Cancel all bookings that cause ADM from airlines like ( HX ,UN,NO )
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
• Called vendors to ensure extension of payment deadlines when necessary.
• Processed unused or partially used tickets for credit through affiliated travel agencies.
• Managed database and back office as required.
• Worked well to achieve targets and ensured that all queues and updates were regularly checked.
• Issued airline tickets for bookings in line with contracts.
• Monitored and communicated airline schedule changes and flight cancellations.


Company Details

Flyin.com (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

flyin.com

Mar 2015 to present (2 years 1 month)
Religious tourism manager & Sales Manager, Rabie Tours Travel Agency at Rabie tour

Experience Details

Religious tourism manager & Sales Manager, Rabie Tours Travel Agency

Tourism/Travel

Manager

• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
In omrah &hajj;.
• Answer phones professionally, courteously and promptly.
• Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services.
• Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.
• Ensure accommodations meet specifications of requesting party.
• Admin for company page on Facebook


Company Details

Rabie tour

Giza, Egypt

11-50 employees

Travel and Tourism

rabietours.com

Mar 2007 to Feb 2015 (7 years 11 months)
Restoration & archeology) at Italian center for restoration & archeology

Experience Details

Restoration & archeology)

Engineering - Construction/Civil/Architecture

Entry Level

N/A


Company Details

Italian center for restoration & archeology

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jul 2004 to Jan 2007 (2 years 6 months)

Achievements


follow-up booking made on our site (www.Flyin.com) to avoid any technical error happens to customers.


Education

Bachelor's Degree in arabic art

Education Details

Bachelor's Degree

arabic art

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahra Helwan

Egypt

2000

B / Very Good / 75 - 85%

N/A

Zahra Helwan
2000

Certifications

amadeus
Feb 2008

Certificate details

amadeus

Feb 2008

B+

N/A

N/A

Amadeus

N/A

Training and Courses

Training/Course Details

Amadeus Basic course

May 2008

amadeus

o Flight availability o Building a complete PNR and ending transaction o Cancelling seats o Changing and deleting PNR data o Changing segment status o Encoding and decoding cities o Airports and airlines o Entering fare elements, displays, notes o Flight sell, follow-up availability entries, frequent-flyer element o Introduction to classes of service and basic restrictions o Itinerary pricing o Rebooking itinerary segments o Retrieving a PNR from a similar name list o Return availability and SSR elements

Training/Course Details

Amadeus Advanced course

May 2009

amadeus

re-issue and refund

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAirline Operation SupervisorAmadeusAmadeus Advanced CourseAmadeus Basic CourseAmadeus SystemArabic ArtBuilding ConstructionChessEngineering ServicesEnglishFlyin.comFootballGraphic DesignHard WorkerItalianLeaderMicrosoft OfficeNegotiatorPlannerProblem SolverReadingReligious Tourism Manager & Sales Manager, Rabie Tours Travel AgencyRestoration & Archeology)Skilled TradesTour Guide Hajj And UmraTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

amadeus system

amadeus system

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

5-7 years

Fields of Expertise

travel

travel

: Expert

: Extreme - I love it!

:

More than 7 years

amadeus

amadeus

: Expert

: Extreme - I love it!

:

More than 7 years

tour guide hajj and umra

tour guide hajj and umra

: Expert

: Extreme - I love it!

:

More than 7 years

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Negotiator, Problem Solver

Online Presence

https://eg.linkedin.com/pub/hussein-farag/97/1bb/3bfacebook.com/hussnfarag

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