Basic Info

Yasmeen Abdelrheem

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer care advisor at Vodafone international services

Experience Details

Customer care advisor

Customer Service/Support

Experienced (Non-Manager)

-Handling all customer's queries in relation to their own account
-Promoted after 7 month to join technical support team
-Handling annual leaves for the whole floor
-Promoted to be a Vodafone instead of outsource agent in less than a year


Company Details

Vodafone international services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.ie

Sep 2016 to present (1 year 4 months)
Events committee at Faculty of commerce English section Student council (student activity)

Experience Details

Events committee

Project/Program Management

Student

N/A


Company Details

Faculty of commerce English section Student council (student activity)

Cairo, Egypt

N/A

Jan 2015 to Dec 2015 (11 months)
Customer service (intern) at QNB bank

Experience Details

Customer service (intern)

Sales/Retail

Student

N/A


Company Details

QNB bank

Cairo, Egypt

11-50 employees

Banking

N/A

Jul 2014 to Aug 2014 (1 month)
Public relation member at UPDATE (student activity)

Experience Details

Public relation member

Customer Service/Support

Student

N/A


Company Details

UPDATE (student activity)

Cairo, Egypt

N/A

Feb 2013 to Feb 2014 (1 year)

Education

Bachelor's Degree in business

Education Details

Bachelor's Degree

business , accounting

Faculty of commerce english section cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of commerce english section cairo university
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Atef Barkat language school

Egypt

2012

A / Excellent / 85 -100%

most of school's subjects where in English language

Atef Barkat language school
2012

Training and Courses

Training/Course Details

English course

Apr 2013

CTC academy

N/A

Training/Course Details

Banking sector

Aug 2015

Barclays bank

workshop about bank departments and how it operates

Training/Course Details

HR diploma

Jan 2016

www.alison.com

still studying

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationArabicBankingBanking SectorBusinessBusiness DevelopmentCustomer Care AdvisorCustomer ServiceDetails-orientedEnglishEnglish CourseEvents CommitteeFlexibleFriendly Working EnvironmentGermanGoogle AppsHR DiplomaHandling ProblemsHanging OutHard WorkerHuman ResourcesInternetMarketingMeet Different PeopleMicrosoft ExcelMicrosoft WordMircosoft OfficeProgram ManagementProjectPublic Relation MemberQuality AssuranceRetailSalesSocialSupportTeam PlayerTelecommunicationsTravelingVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Google apps

Google apps

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Human resources

Human resources

: Expert

: Extreme - I love it!

:

1-3 years

Mircosoft office

Mircosoft office

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Flexible / Adaptive, Details-oriented, Social, Team Player

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