Hussam Gaafar
CSSBB | PMP | Agile practitioner | Business Intelligence & Data Analytics
Heliopolis, Cairo, Egypt- Microsoft Excel
- Microsoft Powerpoint
- Customer Experience
- Sales Management
- Operations Management
Work Experience
Teleperformance - Egypt
8 yrs , 5 months
Business Intelligence Program ManagerFull Time
April 2019 - May 2022 • 3 yrs, 1 month
Quality Assurance Assistant ManagerFull Time
September 2018 - April 2019 • 7 months
Assistant Contact Center ManagerFull Time
November 2016 - September 2018 • 1 yr, 10 months
Sales SupervisorFull Time
October 2014 - November 2016 • 2 yrs, 1 month
Sales RepresentativeFull Time
December 2013 - October 2014 • 10 months
Education
- Ain Shams University (ASU)Jan 2009 to Jan 2013 · 4 Years
Bachelor's Degree in Business
- Nefertari International School Jan 2009
High School - Thanaweya Amma
Skills
Tools and Fields of Expertise
- Microsoft Excel
- Microsoft Powerpoint
- Customer Experience
- Sales Management
- Operations Management
- Business Analysis
- Analysis
- Sales
- Lean Six Sigma
- Quality Management
- Program Management
- Information Technology (IT)
- Six Sigma Green Belt
- Atlassian JIRA
- Business Intelligence
- six sigma black belt
- Confluence
- Agile Methodology
- Project Management
- COPC Standards
- Microsoft Power BI
- MySQL
- Python Scripting
- SQL
- Product Launching
Languages
English
FluentArabic
Fluent
Training & Certifications
Black Belt -Six Sigma
International Sixsigma-institute.·2022Lean Six Sigma Grean Belt Certified
International Six Sigma Institute·2021Lean Six Sigma Yellow Belt Certification
SCRUMstudy - Accreditation Body for Scrum and Agile·2020Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile·2020Agile Fundamentals: Scrum and Kanban
Udemy·2020Lean Six Sigma White Belt Certification
COPC INC.·2019Lean-six Sigma
Teleperformance·2018COPC Certified
Teleperformance·2018HR Management
American university in Cairo ·2013