Basic Info

Hussam Amer

13 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

IT manager at Sykes Enterprises, Inc.

Experience Details

IT manager

IT/Software Development

Manager

Managerial:
• Reporting to Regional IT Manager.
• Work in cooperation with local, regional and corporate teams (EMEA team - UK, Corporate team - USA, SDC team - Globally (Service Desk Center). (these include Network, Voice, Security, Systems Engineering, Database, Change management … etc teams in USA, Europe and Asia)
• Supervise and coach technical staff (System Admins and Desktop Admins)
• Writing documentation for ICT procedures, security and disaster recovery.
• Performing routine audits of systems and software and assets invintory.
• Participate in the recruitment and training of new staff.
• Participate in the budgeting and Procurement of IT assets including hardware, software & services (RFP, Quotes, CapEx, P.O… etc)
• Management of the IT-related facilities (UPS, Generator, A/C, Storage … etc)
• IT Financial tasks (purchases tracking, invoices approval, documentation
• Member of Business Continuity Team, and Security team’s representative onsite.
Technical:
• Administering, Maintaining & Troubleshooting MS-Windows server infrastructure over VMware vSphere 4.1 and 5.5 on HP DL 380
• Network & connectivity monitoring (WAN / LAN /WLAN), and Cisco Switches configuration.
• Networking: planning and designing cabling systems,
• MS Windows server 2003/2008 environment and Infrastructure (AD, DNS, DHCP …etc.) and App servers (ISA, SharePoint, WSUS)
• Developing & maintaining the company IT systems and networks
• Data Security & Protection: Active expert, access control, surveillance cams, Nessus scan, Websense, Backup Exec, Antivirus
• Global Village Video Conference Hall (life size)
• Ticketing & Escalation system (CA / CMDB)
• IT Documentation and Assets Management
Projects:
• Assistant project manager for Nokia Siemens Network account implementation (Oct. 2012 – Feb. 2013)
• Project coordinator for Sony Teleplan / Alsace Project – with Sykes EMEA team and Sony Europe team (May 2012 – Jul. 2012)
• Project coordinator for Kodak transaction (Johannesburg – Cairo) – with EMEA team (Dec. 2011 – April 2012)
• Project coordinator for Sony CIC-Iberia project – with Sykes EMEA team and Sony Europe team (Sept. 2011 – Nov. 2011)
• Project coordinator for Sony Voice System (Cisco) phase 1 & 2 – with Sony Europe IPT team (Nov. 2010 & Apr. 2011)
• Project coordinator for Sony Qriocity – with Sykes EMEA team and Sony Europe team (Dec. 2010)
• Data Center and IT Rooms build up, installation and expansion. (2010, 2011 & 2012)
• Data center upgrade (ESXi 4.1 to ESXi 5.5, MSA 60 to MSA 2040 including migrating all VMs and applying HA) (2014)
• PCI, Nagios, Altiris, Windows servers upgrade, site portal (SharePoint) implementation.
• Data center upgrade (core Switch, distribution switches, access switches upgrade) and Avaya system upgrade (CMS) (2015)


Company Details

Sykes Enterprises, Inc. (multinational)

Cairo, Egypt

101-500 employees

Consumer Services , Information Technology Services, Education

www.sykes.com

Jan 2013 to present (3 years 11 months)
Free lancer IT project manager and consultant at Incortatech

Experience Details

Free lancer IT project manager and consultant

IT/Software Development

Manager

responsible for IT projects in South Africa, Egypt and Saudi Arabia. the core industry is outsourcing for training and software development in addition to support services. this include new project implementation in liaising with the clients.


Company Details

Incortatech (multinational)

Johannesburg, South Africa

11-50 employees

Outsourcing/Offshoring

www.incortatech.com

May 2014 to present (2 years 7 months)
Project Manager at Sykes Enterprises Incorporated

Experience Details

Project Manager

IT/Software Development, Business Development, Project/Program Management

Manager

manage and contribute the projects implementation locally in Cairo site and regionally in EMEA, these projects mainly related to new accounts setup, IT infrastructure, Operations setup and expansions. i was responsible for both IT and not-IT parts of the projects, carry out planning of the project, participate in SOW and charter preparation, handle communication with stakeholders including site management, suppliers, subcontractors, internal team, ...etc, monitor and control the project implementation and quality to assure meeting the project objectives and stakeholders expectations.


Company Details

Sykes Enterprises Incorporated (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other, Outsourcing/Offshoring , Information Technology Services

www.sykes.com

Jan 2013 to present (3 years 11 months)
IT team leader at Sykes enterprises, inc.

Experience Details

IT team leader

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Sykes enterprises, inc. (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Business Services - Other, Information Technology Services

N/A

Oct 2010 to Dec 2012 (2 years 2 months)
IT Project coordinator at Sykes Enterprises Incorporated

Experience Details

IT Project coordinator

IT/Software Development, Business Development, Customer Service/Support

Experienced (Non-Manager)

contribute in projects implementation locally in Cairo site, these projects mainly related to new accounts setup, i was responsible for the IT part of the project, direct communication with stakeholders including site management, suppliers, subcontractors, internal team, ...etc


Company Details

Sykes Enterprises Incorporated (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other, Information Technology Services, Outsourcing/Offshoring

www.sykes.com

Oct 2010 to Dec 2012 (2 years 2 months)
Technical support supervisor at Andalusia group

Experience Details

Technical support supervisor

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Andalusia group (multinational)

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Jan 2010 to Oct 2010 (9 months)
Delegate IT manager at Aldawlia

Experience Details

Delegate IT manager

IT/Software Development

Manager

N/A


Company Details

Aldawlia

kafr El Shiekh, Egypt

101-500 employees

Food and Beverage Production

N/A

Jan 2009 to Jan 2010 (1 year)
Regional systems admin at Informatique

Experience Details

Regional systems admin

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Informatique

kafr elsheikh, Egypt

101-500 employees

Information Technology Services

N/A

Jan 2008 to Jan 2009 (1 year)
Project manager and consultant at Style IT

Experience Details

Project manager and consultant

IT/Software Development

Manager

N/A


Company Details

Style IT

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Oct 2006 to Oct 2007 (1 year)
IT manager at Style IT

Experience Details

IT manager

IT/Software Development

Manager

N/A


Company Details

Style IT

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Oct 2005 to Sep 2006 (11 months)
IT team leader at Style IT

Experience Details

IT team leader

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Style IT

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Jul 2004 to Oct 2005 (1 year 3 months)
Senior systems engineer at Style IT

Experience Details

Senior systems engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Style IT

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jul 2002 to Sep 2005 (3 years 2 months)

Education

MBA in Project management

Education Details

MBA

Project management, Operations Management, Supply chain management

ESLSCA Business School, Egypt

B / Very Good / 75 - 85%

Finance Accounting Economics Quantitative analysis Research strategic management Leadership HR Cross culture Marketing Business law Operation & supply chain Project M Investment Entrepreneur CI

N/A

ESLSCA Business School
2013 - 2015
BSc in ITC

Education Details

BSc

ITC

The Open University UK, United Kingdom

B / Very Good / 75 - 85%

N/A

N/A

The Open University UK
2004 - 2009
BSc in ITC

Education Details

BSc

ITC

Arab Open University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Open University
2004 - 2009

Certifications

MCSE
Sep 2004

Certificate details

MCSE

Sep 2004

N/A

N/A

N/A

N/A

MCSA
Sep 2004

Certificate details

MCSA

Sep 2004

N/A

N/A

N/A

N/A

A+
Jan 2004

Certificate details

A+

Jan 2004

N/A

N/A

N/A

N/A

MCDST
Sep 2006

Certificate details

MCDST

Sep 2006

N/A

N/A

N/A

N/A

Certificate details

VCP official course attendence

Feb 2012

N/A

N/A

N/A

N/A

ITIL foundation
Sep 2012

Certificate details

ITIL foundation

Sep 2012

N/A

N/A

N/A

N/A

CCNA
Mar 2016

Certificate details

CCNA

Mar 2016

N/A

N/A

N/A

Cisco

N/A

PMP
Sep 2016

Certificate details

PMP

Sep 2016

N/A

N/A

N/A

PMI

N/A

MCSA 2012
Dec 2014

Certificate details

MCSA 2012

Dec 2014

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

vSphere 5

Feb 2012

global knowledge

N/A

Training/Course Details

Project management

Jan 2014

PMI

N/A

Training/Course Details

IT

Dec 2015

many places

IT Courses: • VMware vSphere 5 "VSICM" (Official Course) • MCSA (Windows server 2012) • MCSA & MCSE (windows server 2000) • MCDST • MS-SMS 2003 "Systems Management Server" • MS-MOM 2005 "Microsoft Operations Management" • MS-Exchange Server 2000 - 2007 • MS-ISA Server 2000 - 2006 • CCNA • UNIX Operating System - Sun Solaris 8 • Oracle developer 10g • A+ Course. (MCIT / USAID Scholarship)

Training/Course Details

Acadmic

Jul 2009

AOU/OU UK

Academic courses (In AOU / OU-UK): • Digital Communications and Networking • Cellular Communication Technologies • Security Techniques in Digital Systems • Web Design (HTML & MS-Front Page) • Operating Systems. • OOP, Java, C++ • Data Base Management Systems (Oracle 9i) • Arabic & English Communication Skills • Technical Communication skills • Writing reports • Design strategy • Feasibility Study

Training/Course Details

soft skills

Dec 2015

university and work

Soft Skills Courses: • Time management • work life balance • Emotional Intelligence • Feedback and Criticism • Cross-culture Relationship • Leadership, Leading Teams • Business Coaching

Training/Course Details

English

Apr 2015

AUC / BC / Berlitz

Language Courses: • English Conversation at AUC • Berlitz • British council

Training/Course Details

ITIL / PMP / management

Jan 2014

GK / new horizons

Management Courses • ITIL – Foundation • PMP v.3 & v.5 "Project Management Professional" • Management Course (MCIT / USAID Scholarship)

others at others
Mar 2014

Training/Course Details

others

Mar 2014

others

Others • Promotion, Sales & Group presentation. (Pharco Pharmaceutical) • E-Marketing and SEO

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

A+AcadmicAnalyticalAndalusia GroupArabicBusinessBusiness Services - OtherBusiness-orientedCCNACisco SwitchesConsumer ServicesCustomer ServiceDelegate IT ManagerEducationEnglishExchange ServerFood And Beverage ProductionFree Lancer IT Project Manager And ConsultantHealthcare And Medical ServicesISA ServerITIT ManagementIT ManagerIT Project CoordinatorIT Team LeaderITCITIL / PMP / ManagementITIL FoundationIncortatechInformation Technology ServicesInitiativeLeaderMCDSTMCSAMCSA 2012MCSEMicrosoft OfficeMicrosoft Windows ServerOffshoringOperations ManagementOthersOutsourcingPMPPlannerProgram ManagementProjectProject ManagementProject ManagerProject Manager And ConsultantRegional Systems AdminSQL ServerSenior Systems EngineerSoft SkillsSoftware DevelopmentSupply Chain ManagementSupportSykes Enterprises IncorporatedSykes Enterprises, Inc.Technical Support SupervisorVCP Official Course AttendenceVMware VSphereVSphere 5Websense

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows server

Microsoft Windows server

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

ISA server

ISA server

: Advanced

: Extreme - I love it!

:

More than 7 years

websense

websense

: Intermediate

: Extreme - I love it!

:

3-5 years

VMware vSphere

VMware vSphere

: Intermediate

: Extreme - I love it!

:

1-3 years

cisco switches

cisco switches

: Intermediate

: Extreme - I love it!

:

1-3 years

exchange server

exchange server

: Intermediate

: Extreme - I love it!

:

More than 7 years

SQL server

SQL server

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT management

IT management

: Expert

: Extreme - I love it!

:

More than 7 years

Project management

Project management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Initiative

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