HA

Houssam Aref

Service Delivery Manager at Bahrain STC & Zain Kuwait & Iraq Zain

Egypt

Work Experience

  • Service Delivery Manager

    Bahrain STC & Zain Kuwait & Iraq Zain

    Oct 2022 - Present -2 yrs, 7 months

    Egypt

    • Job Details:Responsible for ensuring compliance with cyber security, information security, and internal & external compliance policies. Construct and communicate project business delivery metrics, manage customer relations, and oversee project service quality delivery.
  • Back Office Manager for LTE Wireless Integration & DWDM

    Huawei Technologies

    Jan 2018 - Sep 2022 -4 yrs, 8 months

    Egypt

    • Job Details:Managed day-to-day activities of the team, motivated team to achieve goals, developed timelines, delegated tasks, and conducted training.
  • Senior Wireless Integration Engineer

    Huawei Technologies

    Jan 2017 - Jan 2018 -1 yr

    Egypt

    • Job Details:Integrated and created 4G LTE sites, handled troubleshooting, and supervised installation and commissioning activities.
  • RF Performance Team Leader

    Huawei Technologies

    Sep 2013 - Jan 2017 -3 yrs, 4 months

    Egypt

    • Job Details:Troubleshot and optimized 2G, 3G, and 4G cells, monitored KPIs, and handled customer complaints.
  • Education

    • Bachelor's Degree in Engineering

      Helwan University

      Jan 2006 

    Skills

    • team leader
    • Hard Worker
    • Organized
    • communication and presentation skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate
    Share this Profile