Basic Info

Hossam Eddin Elewa

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT helpdesk Specialist, Graphic designer, Document controller at JPS for petroleum services

Experience Details

IT helpdesk Specialist, Graphic designer, Document controller

IT/Software Development

Manager

-Installing and configuring computer systems-Diagnosing and solving hardware/software faults-Working with customers/employees to identify computer problems and advising on the solution-Logging and keeping records of customer/employee queries-Analysing call logs so you can spot common trends and underlying problems-Updating self-help documents & Procedures so customers/employees can try to fix problems themselves-Working with field engineers to visit customers/employees if the problem is more serious-Testing and fixing faulty equipment-Designing All Printing Stationary Using Adobe Photoshop, Adobe Illustrator & Microsoft Power Point.-Providing Each new Employee with a Laptop, New E-mail & Preparing his/her new laptop with alll required Softwares.-Managing Company’s Web Mail Server & Troubleshooting it.-Following up Internet, Domians & Web Mail Servers Payments.-Creating all company’s group websites. www.globaldfl.com www.is-os.com
Also responsible for issuing and following up on renewal of all legal licenses inside Egypt and outside country.


Company Details

JPS for petroleum services (multinational)

Cairo, Egypt

11-50 employees

Oil and Gas

www.jpschem.com

Jan 2014 to present (3 years 9 months)
IT Specialist, Technical Support at Direct-Index Solutions

Experience Details

IT Specialist, Technical Support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Direct-Index Solutions

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2012 to Dec 2013 (1 year 11 months)

Achievements


1. One year double Promoted from Specialist to Supervisor Then IT Manager.
2. Annual USD Bonus for Achievements in my Department.


Half-year promoted from technical support advisor to supervisor


Education

BSc in Information System

Education Details

BSc

Information System

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AlMousheer Ahmed Ismaail

Egypt

2003

A / Excellent / 85 -100%

N/A

AlMousheer Ahmed Ismaail
2003

Certifications

Certificate details

Microsoft Office Access 2007 Certification

May 2011

N/A

N/A

N/A

Microsoft Office Center

N/A

Certificate details

Web design diploma

Jul 2016

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe IllustratorAdobe LiveCycleAdobe PhotoshopArabicBrandingCreativeDocument ControllerEnglishExecutive SecretaryFlexibleGraphic DesignHumanityITIT HelpdeskIT Helpdesk Specialist, Graphic Designer, Document ControllerIT Specialist, Technical SupportInformation SystemInformation Technology ServicesJPS For Petroleum ServicesLearning New StuffMicrosoft OfficeMicrosoft Office Access 2007 CertificationMicrosoft WindowsOil And GasOnline Technical SupportPresenterProblem SolverSoftware DevelopmentSupportingSupportiveTechnical SupportWeb Design DiplomaWork Station Helpdesk

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Work station helpdesk

Work station helpdesk

: Expert

: Extreme - I love it!

:

3-5 years

Online Technical Support

Online Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: High

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe LiveCycle

Adobe LiveCycle

: Intermediate

: High

:

3-5 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

IT helpdesk

IT helpdesk

: Advanced

: Extreme - I love it!

:

3-5 years

Document Controller

Document Controller

: Advanced

: Extreme - I love it!

:

3-5 years

Graphic design

Graphic design

: Intermediate

: High

:

5-7 years

Executive Secretary

Executive Secretary

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Presenter, Creative, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

http://linkedin.com/in/7ossamz

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