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Hossam Mohamed Tosson

No Pain No Gain

Giza, Egypt
  • Windows Troubleshooting
  • Zimbra Connector
  • MS Outlook
  • Software Installation
  • windows desktop

Work Experience

  • Help Desk Administrator at Raya Data Center

    Jan 2018 to present · 2 Years 8 Months
  • Help Desk Specialist at First Arabian Hotels & Resorts

    Jan 2016 to Dec 2017 · 1 Year 11 Months
  • IT Help Desk Support at Giza Systems

    Nov 2014 to Jan 2016 · 1 Year 2 Months
  • Account Advisor at Raya Contact Center

    Feb 2012 to Jan 2014 · 1 Year 11 Months

Education

  • BSc in comuter science

    Misr University for Science and Technology (MUST) - Egypt 2004 to 2008 · 4 Years
  • High School - IGCSE

    Manor House (October Language School) - Egypt 2004

Skills
Tools and Fields of Expertise

  • Windows Troubleshooting
  • Zimbra Connector
  • MS Outlook
  • Software Installation
  • windows desktop
  • Xerox MFP Installation & Configuration
  • Linux Operating System
  • Networking
  • Remote Access
  • Microsoft Windows
  • Software Installation
  • Team Viewer
  • Manage Engine Ticketing System
  • Hardware Maintenance
  • Remote Access
  • Active Directory
  • MS Word
  • Ricoh MP Printer Configuration & Support
  • IP Phone Configuration and Technical Troubleshooting
  • Windows Server
  • Backup Exec
  • Service Desk
  • Windows Server
  • Vmware
  • Kaspersky
  • Microsoft Office 365
  • Active Directory
  • Acronis True Image
  • VPN

Languages

  • Arabic

    Intermediate
  • English

    Advanced

Training & Certifications

  • VMware vSphere ICM Course

    VMware · 2019
  • VMware Vsphere ICM Course

    Stanley Community College · 2019
  • Office 365 Troubleshooting

    Microsoft Virtual Academy (online) · 2016
  • Basic Installation and Configuration of Windows Server 2012

    Linkedin · 2016
  • Basic Installation and Configuration of Windows Server 2012

    Linkedin · 2016
  • ITIL® Foundation Certificate in IT Service Management

    Axelos Global Test Practice · 2016
  • MCSA: Windows Server 2012

    Yat training center · 2015
  • MCTS

    Microsoft · 2011
  • IELTS

    British Council · 2008
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