Basic Info

Hossam mohamed

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

 Imaging and Printing Technical Support Engineer (IPG). at Interact technology solutions

Experience Details

 Imaging and Printing Technical Support Engineer (IPG).

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Entry Level

(MPS Contract Technical Support Engineer at Khalda for Petroleum Co.)

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Provide advanced technical support via telephone, email and customer site visits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Responsible for the maintenance and repair of all printers assigned to departments.
• Implements and monitors a preventative maintenance to assure cost effective maintenance program scheduled according to manufacturer’s specifications.
• Responsible of ordering all required spare parts and consumables (Toners, Drums, Maintenance Kits)
• Responsible for the procurement of all existing printers, or replacing the entire set of printers after a prescribed period of usage is complete.
• Create departmental expense (monthly invoice) and capital budgets, to submit for approval of management.
• Manage, assign, and track use of all printers as required.


Company Details

Interact technology solutions

Cairo, Egypt

101-500 employees

Engineering Services, Computer and Network Security , Computer Hardware

http://interactts.com/

Sep 2016 to present (1 year 4 months)
 Mechanical Site Engineer at Archtopia Construction Co.

Experience Details

 Mechanical Site Engineer

Engineering - Construction/Civil/Architecture, Installation/Maintenance/Repair, Engineering - Mechanical/Electrical

Entry Level

Key Responsibilities:

• Responsible for implementations and monitoring of all mechanical related works at site as per approved drawings, methods and safety rules.
• Responsibilities include mechanical drainage, water supply, HVAC, fire protection and as well as other related mechanical utility systems.
• Estimates, prepares and assigns the resources such as manpower, materials, consumables, equipment, tools, etc., required for all Mechanical and related works prior to execution.
• Plans and analyses all possible construction methodologies and recommends the best options to the MEP Manager for approval prior to execution at site.
• Interprets construction drawings and studies the contract documents and applicable standards or specifications prior to execution of any jobs.
• Plans the execution of all Mechanical related works and coordinates the works to Electrical and civil groups.
• Manages directly and provide engineering and technical supports to all the Mechanical work groups at site.
• Assign targets for accomplishments and ensure targets are met on daily basis for all Mechanical groups at site.
• Able to lead site personnel to execute and completion of job on time at site.
• Submits site daily reports, inspection requests, estimates and all applicable monitoring reports on regular basis or as required.
• Supports the MEP Manager in accomplishing all the goals and targets for the Mechanical and electrical groups at site.
• Ensures that all the works done are in accordance with the approved construction drawings, contract documents, project specifications, and all applicable standards whether local, national or international standards.
• Directly responsible for the safety of all Mechanical groups’ personnel of the project by ensuring that the project execution will be done according to all applicable health, safety, sanitary and environmental standards.
• Attends regular meeting with client, civil engineers and consultant to provide update on project progress.
• Pre-resolve any unexpected technical difficulties and other problems at site that may arise at any time.


Company Details

Archtopia Construction Co.

Cairo, Egypt

101-500 employees

Construction - Residential & Commercial/Office, Engineering Services, Engineering Services

http://archtopia.net/

May 2014 to Sep 2016 (2 years 4 months)

Education

bsc in Mechanical Engineering

Education Details

bsc

Mechanical Engineering

Faculty of Engineering shoubra,Benha University, Egypt

Not specified

N/A

N/A

Faculty of Engineering shoubra,Benha University
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al asoasy

Kuwait

2007

A / Excellent / 85 -100%

N/A

al asoasy
2007

Training and Courses

Training/Course Details

wind and solar energy generation

Sep 2012

Training in general Authority of new and renewable energies in Nasr City

N/A

Training/Course Details

automotive electronics and engine management

Aug 2014

A-part academy sponsored by BOSCH and the industrial training council (ITC).

N/A

Training/Course Details

Automotive Service Advisor Engineer

Nov 2013

Bavarian Auto Group BMW.

N/A

Jobseeker photo

Profile Skills and Keywords

? Imaging And Printing Technical Support Engineer (IPG).? Mechanical Site EngineerAUTOCADAdobe Photo ShopAutomotive Electronics And Engine ManagementAutomotive Service Advisor EngineerBuilding ConstructionCFDChessComputer And Network SecurityComputer HardwareConstruction - Residential & CommercialCreativeDiagnose All VehiclesDrawingDrawing Machine PartsDrivingEngineering ServicesEnglishHandles StressHard WorkerImplementations And Monitoring Of All Mechanical WorksInstallationInternet SkillsLeaderMaintenanceMaintenance And Repair Of All VehiclesMake Suitable Cordination In SiteMechanical EngineeringMicrosoft Office ApplicationNew And Renewable EnergiesOfficePersistentRepairRepair All Kinds Of VehiclesSkilled TradesSolid WorksTennisWind And Solar Energy GenerationWindows 7

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office Application

Microsoft Office Application

: Expert

: High

:

More than 7 years

Internet skills

Internet skills

: Advanced

: High

:

More than 7 years

drawing machine parts

drawing machine parts

: Advanced

: Extreme - I love it!

:

1-3 years

Windows 7

Windows 7

: Intermediate

: High

:

More than 7 years

AUTOCAD

AUTOCAD

: Intermediate

: High

:

Less than 1 year

CFD

CFD

: Intermediate

: High

:

Less than 1 year

Solid works

Solid works

: Beginner

: High

:

Less than 1 year

Adobe Photo Shop

Adobe Photo Shop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

new and renewable energies

new and renewable energies

: Expert

: Extreme - I love it!

:

Less than 1 year

drawing machine parts

drawing machine parts

: Expert

: Extreme - I love it!

:

Less than 1 year

maintenance and repair of all vehicles

maintenance and repair of all vehicles

: Advanced

: Medium

:

Less than 1 year

implementations and monitoring of all mechanical works

implementations and monitoring of all mechanical works

: Advanced

: Extreme - I love it!

:

1-3 years

Make suitable cordination in site

Make suitable cordination in site

: Advanced

: Extreme - I love it!

:

1-3 years

repair all kinds of vehicles

repair all kinds of vehicles

: Beginner

: Medium

:

Less than 1 year

diagnose all vehicles

diagnose all vehicles

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Persistent, Handles Stress

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