HOSSAM HUSSEIN AMIN

Customer serves managerFull Time

• Job Details:Customer serves manager at bel from Feb 2022 till now ➢ Delivery: ⚫ Supervise delivery driver, cash collector, and check collector. I manage a team of 50 employees. ⚫ Create a delivery strategy in coordination with senior management. ⚫ Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals. ⚫ Set KPIs for direct reports and conduct performance appraisals. ⚫ Review customer orders and plan and coordinate delivery activities. ⚫ Manage a delivery team to ensure timely and accurate customer deliveries. ⚫ Oversee daily activities of the delivery team and provide direction and guidance as needed. ⚫ Evaluate the performance of team members and determine training needs. ⚫ Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals. ⚫ Develop process improvements to achieve cost-effectiveness and timesaving. ➢ Operations: coordinate and execution of the delivery process for the company. Also, to work closely with other departments, such as sales, supply chain, warehouse, and finance team to ensure that products are delivered on time and meet customer expectations. ➢ pre-order cycle ⚫ Placing an order. ⚫ Movement from sales-buzz to SAP. ⚫ Shipments and loading. ⚫ Delivery. ➢ Stock Contribution Management To execute the target contribution on the sales sup-channels and following the selling target from the supply chain department to distributors and sup-channel.

Sales Planning and Operation Asst. ManagerFull Time

• Job Details:Sales Planning • Execute and submit day-to-day orders from branches to factory to ensure that work processes are implemented as designed demand plan and channels requirement, with total revenue of LE 2,223,000000 • Monitor Daily trucks arrival time to both (branches-customers). • Annual, monthly, and daily Trucks Monitor analysis. • Distribute the stocks with balance taking in the consideration Monthly and daily targets, production plans and shipment plan • Follow up daily sales per brands and SKU.s & achievement for each channel and branch. • Follow up daily and weekly production to ensure the execution of the monthly demand plan. • How to plan accurate demand planning for all branda/SKUs.as per op plan and no shortage at any sku.s at Factories & sales branches. • Managing branches and Key Account shipments by submitting replenishment orders and follow up with logistic department to ensure consistency of shipments • Monitor Stocks at Branches’ warehouses to ensure that it covers sales needs. • Track delivery of POSM (Point of sales material) to branches’ warehouses by setting distribution plans with branch managers. • Monitor branches’ business process by following up on branches’ sell in, sell out, stock replenishment and expenditure. ➢ Sales operations • Reviewing branches stocks and ensuring submitted orders are relevant with warehouses stocks and as per needed market plan covers sales needs. • Close Monitoring and managing the KA Trade Budget per account to manage the planned cost per ton with total of LE 30,000,000. representing 40% of local trade budget • Monitoring and providing the support to achieve the annual KA plan with total of LE 132,000,000 representing 6% of total local revenue • Taking the responsibility on monitoring and reviewing the financial feasibility of the monthly activities sheet Cost for the KA including the incremental volume impact in case of unplanned Cost • Issuing the KA invoices based on the sales order on oracle • Matching the FG delivering notes to the KAs with the invoices and recording any returns • Applying the Check collection from the KA on their accounts recording any discounts or deductions in the check memorandum • Following and Monitoring the Accounts Receivable balances for each account based on their Credit Terms /limits. • Preparing the monthly reports per account for KAs covering the volumes Mix, discounts, cost per ton.

Distribution SupervisorFull Time

• Job Details:Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management and shipping Analyze process workflow, employee, and space requirements and equipment layout; implement changes Responsible for all aspects of vehicle and fleet.