Basic Info

Hosam Hosam elden

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customers Relations Manager. at NETC ( New Era for Trading & Constructions ):

Experience Details

Customers Relations Manager.

Customer Service/Support

Manager

Reporting to CEO
1-Customer Service Function
*Responsible for Assist CEO in planning and executing customer service, Call Center and Complaints functions.
*Deliver world class services to ensure customer satisfaction.
*Identify and resolve problems that affect customer service quality and efficiency.
2-Sales Function
*Responsible for Assisting Sales Team to Achieve the company Sales Targets.
*Solve all the Pending Problems to complete & Finish all pending sales contracts.
*Responsible for opening new sales channels to present company’s products and services.


Company Details

NETC ( New Era for Trading & Constructions ):

Cairo, Egypt

11-50 employees

Consumer Electronics

N/A

Jan 2017 to present (7 months)
Voice of Customer (VOC) Manager at Samsung Electronics Egypt

Experience Details

Voice of Customer (VOC) Manager

Customer Service/Support

Manager

Voice of Customer (VOC) Manager. From 4-2014 – Present
Reporting to Egypt After Sales Manager .
Responsible for Assist Manager in planning and executing customer service and Complaints functions.
Lead, Manage and follow up the Complaints Team to assure effectiveness & quality provided to Samsung Customers.
Represent Samsung Electronics Egypt in front of All Governmental parties dealing with citizens Complaints like ( CPA,NTRA & EOS)
Resolve escalated and complex customer issues through Complaints Team on-time.
Provide back-up assistance to Complaints team members when needed.
Deliver world class services to ensure customer satisfaction.
Identify and resolve problems that affect customer service quality and efficiency.


Company Details

Samsung Electronics Egypt (multinational)

Egypt

N/A

Consumer Electronics

www.samsung.com

Apr 2014 to Dec 2016 (2 years 8 months)
Senior Sales Specialist at TEData

Experience Details

Senior Sales Specialist

Sales/Retail

Senior Management (e.g. VP, CEO)

-Reporting to Branch Manager.
Responsible for monitoring & follow up all the operational & administration tasks as well as customers traffic inside sales channels & doing the proper escalation on time upon business needs.
Preparing & submitting team reports to monitor & evaluate the performance.
Providing agents with development process, effective training, knowing & using the resources of the team & arrange regular team meetings.
Applying the leadership skills in business environment {creating loyalty, building trust, motivation, monitoring & follow-up the agent’s performance}.


Company Details

TEData

Cairo, Egypt

More then 1000 employees

Telecommunications

tedata.net

Jun 2010 to Apr 2014 (3 years 10 months)
Sales Specialist at TEData

Experience Details

Sales Specialist

Sales/Retail

Entry Level

-Reporting to Senior Sales Specialist.
Responsible for Interacting with customers to provide information in response to inquires about products and services. Also handle and resolve customer's complaints & assist individuals interested in opening new accounts. Receive orders for services to be installed, turned on, turned off, or changed.


Company Details

TEData

Cairo, Egypt

More then 1000 employees

Telecommunications

tedata.net

Sep 2008 to May 2010 (1 year 8 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of commerce, Cairo University, Egypt

Not specified

Accounting

N/A

Faculty of commerce, Cairo University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahraa elmaadi experamintal language school

Egypt

2001

B / Very Good / 75 - 85%

N/A

Zahraa elmaadi experamintal language school
2001

Certifications

Mini MBA
Mar 2014

Certificate details

Mini MBA

Mar 2014

N/A

N/A

N/A

Leopard

N/A

Training and Courses

Training/Course Details

QAD ( qualified accountant diploma )

Jul 2008

HPA Highly profeesional Advisors

Part One: Basics of Accounting & Financial Statements. Part Two: Computerized Accounting (Excel & Peach Tree) Part Three: English Accounting Part Four: Tax Fundamentals Part Five: Soft Skills Part Six: Diploma Major ( Commercial & Industrial Companies )

Training/Course Details

Comet ( conference on marketing , economics & trade )

Apr 2006

Cairo Universty

The basics of capital market

Training/Course Details

Problem solving & decision making

Jul 2009

Logic

Problem solving & decision making

Training/Course Details

Mini MBA

Mar 2014

Leopard

Mini MBA ( Master of Business Administration ) includes : *Module 1: Management. *Module 2: Human Resources Management *Module 3: Project Management *Module 4: Marketing *Module 5: Sales * Module 6: Operation Management *Module 7: Supply Chain Management Held on December 2013__ March 2014

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AccountingArabicBusiness DevelopmentBusiness-orientedComet ( Conference On Marketing , Economics & Trade )Communication SkillsConsumer ElectronicsCreativeCustomer ServiceCustomers Relations Manager.EnglishLeaderLeadership & ManagmentMS WindowsMicrosoft OfficeMini MBANegotiatorPlannerProblem Solving & Decision MakingQAD ( Qualified Accountant Diploma )RetailSalesSales SpecialistSamsung Electronics EgyptSenior Sales SpecialistSupportTelecommunicationsTime ManagmentVoice Of Customer (VOC) Manager

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

MS Windows

MS Windows

: Advanced

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Communication skills

Communication skills

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership & managment

Leadership & managment

: Expert

: High

:

3-5 years

Time managment

Time managment

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Business-oriented, Negotiator, Creative

Online Presence

https://www.linkedin.com/profile/view?id=232043909&trk=nav_responsive_tab_profile_pic

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