Basic Info

Hoda El Hallag

5 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service representative at Vodafone Egypt

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

 Communicating effectively with clients over the telephone to disseminate company products/services information, to obtain orders or cancel accounts and accordingly catering to complaints/inquiries faced by them.
 Handling customers' service or billing complaints by performing required action including refunding money and adjusting bills, thus ensuring appropriate changes are made within a reasonable time frame.
 Evaluating customer feedback to suggest modifications and accordingly offering high quality services, thus achieving customer satisfaction as per the Service Level Agreements.
 Attending to customer inquiries, demonstrating thorough product knowledge and providing excellent customer service thus developing a large customer base.
 Providing fundamental support in all phases of client service, client relationship building and account maintenance to assist the company activities.
 Projecting a highly professional and customer friendly image to clients, forging long term business relationships as a key impetus to expansion and growth.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.com.eg

Oct 2011 to present (5 years 2 months)
Administrator (volunteer) at Bayboo Nursery

Experience Details

Administrator (volunteer)

Business Development

Entry Level

-good communication skills as dealing with children parents
-being able to use microsoft office and social media tools to always be aligned with whats new and inform parents and new customers


Company Details

Bayboo Nursery

Cairo, Egypt

11-50 employees

Education

non

Jul 2011 to Oct 2011 (3 months)

Education

BA in business administration and international trade- major marketing

Education Details

BA

business administration and international trade- major marketing

Misr International University (MIU), Egypt

A / Excellent / 85 -100%

business administration accounting e-marketing logistics international marketing professional selling sales and management business communication consumer behavior business ethics

N/A

Misr International University (MIU)
2007 - 2011
High School - IGCSE

High School Details

IGCSE

Dar El Tarbiah

Egypt

2007

B / Very Good / 75 - 85%

N/A

Dar El Tarbiah
2007
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministratorArabicBusinessBusiness Administration And International Trade- Major MarketingCommunicatorCookingCustomer ServiceCustomer Service RepresentativeCustomer Service SupportDetails-orientedDigital MarketingEducationEnglishFrenchHard WorkerHr SpecialistMarketing ResearchMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPersistentPublic Relations SpecialistReadingSupportTeam PlayerTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer service support

customer service support

: Advanced

: High

:

3-5 years

Marketing research

Marketing research

: Beginner

: Extreme - I love it!

:

Less than 1 year

public relations specialist

public relations specialist

: Beginner

: Extreme - I love it!

:

Less than 1 year

Digital Marketing

Digital Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

hr specialist

hr specialist

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Details-oriented, Persistent, Team Player

Online Presence

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