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Hossam Mohamed

Aspiring Customer Service Agent | Self-Motivated Learner |English C1

Mokattam, Cairo, Egypt

Work Experience

  • StudentInternship

    Digital Egypt Cubs Initiative "DECI"

    Oct 2022 - Present -2 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Led 2+ cross-functional teams of 4 members each, achieving 100% project success rate and on- time delivery • Successfully completed 2+ levels of intensive team-based training, achieving 100% completion rate while developing advanced collaboration and problem-solving techniques. • Delivered 5 technical projects with zero deadline delays, demonstrating superior time management and ability to handle complex challenges independently under pressure. • Presented project solutions to 20+ peer audiences with 95%+ comprehension rates, developing exceptional public speaking abilities and technical explanation skills • Gained proficiency using digital tools and platforms (e.g., GitHub, Notion, VS Code), demonstrating technical adaptability and comfort with new systems. • Problem Resolution; successfully resolved complex technical and collaborative challenges across 5+ intensive programming projects • Maintained patience and professionalism during high-pressure collaborative scenarios • Applied active listening and empathy skills to understand diverse team member needs
  • Education

    • High School - Thanaweya Amma

      Geel Al Horeya Experimental Langauge Secondary School

      Jan 2026 

    Achievements

    • Led 2+ collaborative projects in a team of four during the DECI program, achieving 100% task completion on time while managing team coordination and communication. • Delivered 6+ formal presentations to audiences of 20+ peers, developing strong public speaking, clarity, and customer-facing communication skills. • Completed 5+ programming projects, solving technical challenges independently and under time constraints—demonstrating problem-solving, attention to detail, and follow-through. • Maintained 90%+ academic performance across all subjects for two consecutive years, reflecting strong discipline, commitment, and reliability. • Achieved 80–90 WPM typing speed with 95%+ accuracy, supporting fast and efficient digital communication in high-volume customer support settings.

    Skills

    • Problem Solving
    • Communication
    • JavaScript
    • Presentations
    • Team Leadership
    • HTML
    • CSS
    • Public Speaking
    • Microsoft Office
    • Conflict Resolution
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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • Udacity Nanodegree Graduation Certificate (Level Three)

      Udacity·2024
    • Udacity Nanodegree Graduation Certificate (Level Two)

      Udacity·2023
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