Hisham Mahmoud Zaki

Business Application Manager - Supply ChainFull Time

• Job Details:• Manage the application solution end-to-end, from solution architecture and design (both from a technical and business process perspective), application development to solution adoption and value creation. These applications cover order to cash, procure to pay, demand to build, inventory to fulfillment and forecast to plan cycles. • Manages and supervises the daily processing, development and maintenance of IT operations and/or modules and monitor all applications incidents and problems and assure satisfactory resolution for business. • Ensure the operations of the applications and alignment with the operational plan. • Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs. • Suggest improvements to the applications to support business requirements. • Liaise with product experts, software developers, database administrators to facilitate the rapid resolution of customer support issues. • Supervises the analysis and programming of new technologies/ ERP systems to be implemented, in close collaboration with vendors, business and managers within the company. • Conducts IT training sessions to all employees on the proper use of the IT applications. • Provide ongoing support with troubleshooting issues in customized environments, working with vendors on upgrades, configuration, and installation of applications, and driving resolution on critical and chronic issues. • Ensures proper documentation of problems resolutions for future reference, analyzes problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found. • Supervises the analysis and programming of new technologies/ ERP systems to be implemented, in close collaboration with vendors, business and managers within the company.

Supply Chain Application Principal ConsultantFull Time

• Job Details:• Lead consultants and analysts’ teams to follow and apply the business best practice implementation approach and methodology during the different implementation phases to get the best out of the supply chain ERP solution to meet with business and market expansion requirements. • Manage the ERP Functions, day-to-day interactions and support business functions for their smooth Business operations. • Manage and deliver large, complex ERP projects that identify, design and implement creative business and technology solutions across business functions. • Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues. • Suggests and implements optimization of the applications according to the business needs enhancing thus department efficiencies. • Recommend and implement, under the supervision of the application manager, new Business Applications to meet business objectives in line with Company strategies. • Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. • Perform testing phases of assigned modifications taking into consideration Good IT Practice and quality Policies. • Provide issue resolution and functional support for Oracle applications modules. • Design test cases and layout that guide developers with development and customization of reports.