Basic Info

HISHAM ZAKI

9 years

EL SALAM CITY, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care agent at Vodafone international services uk account (VIS)

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services uk account (VIS) (multinational)

Egypt

N/A

Telecommunications

N/A

Dec 2015 to Dec 2016 (1 year)
Front desk at Fajr Center for Teaching Arabic Language

Experience Details

Front desk

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Fajr Center for Teaching Arabic Language

Cairo, Egypt

N/A

Education

N/A

Feb 2012 to Feb 2013 (1 year)
Tech support at Te data

Experience Details

Tech support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Te data

Cairo, Egypt

N/A

Telecommunications

N/A

Feb 2011 to Jan 2012 (11 months)
Guest Service Agent at Cairo airport

Experience Details

Guest Service Agent

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Cairo airport (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Feb 2009 to Apr 2010 (1 year 1 month)
Tour organizer at Remy tours

Experience Details

Tour organizer

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Remy tours

Egypt

51-100 employees

Travel and Tourism

N/A

Feb 2006 to Jan 2009 (2 years 11 months)

Education

Bachelor of Social Work and Community Development Science in Community Development Science

Education Details

Bachelor of Social Work and Community Development Science

Community Development Science

High Institute of Social Work, Egypt

B / Very Good / 75 - 85%

N/A

N/A

High Institute of Social Work
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Siddiq

Egypt

2005

B / Very Good / 75 - 85%

N/A

Siddiq
2005

Certifications

MCSE
Jan 2012

Certificate details

MCSE

Jan 2012

N/A

N/A

N/A

N/A

TOEFL
Sep 2009

Certificate details

TOEFL

Sep 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

english,icdl,

Apr 2012

fajr

N/A

Training/Course Details

english accent

Mar 2016

vodafone

english accent training course .

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Last update was today

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Profile Skills and Keywords

ArabicCairo AirportCommunity Development ScienceComputer HardwareCustomer Care AgentCustomer ServiceEducationEnglishEnglish AccentEnglish,icdl,Front DeskGuest Service AgentHandles StressHard WorkerITIT,CUSTOMER CARELeaderMCSEPersistentPower LiftingSoftwareSoftware DevelopmentSupportTOEFLTeam PlayerTech SupportTelecommunicationsTour OrganizerTourismTravelTravel And TourismVodafone International Services Uk Account (VIS)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Software

Software

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

IT,CUSTOMER CARE

IT,CUSTOMER CARE

: Expert

: Extreme - I love it!

:

5-7 years

tourism

tourism

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Persistent, Handles Stress, Team Player

Online Presence

etsh.elcang

read&pass;..plz

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