
Hisham Nagi Farag
Management Expert, property, malls, hotels, resorts, operations, commercial
Sheikh Zayed, Giza, EgyptWork Experience
General ManagerFull Time
Maxim Hospitality
Jan 2021 - Aug 2022 -1 yr, 7 months
Egypt , Cairo
- Job Details:Leading one of the Group Main Pillars; Maxim Hospitality with a portfolio of 8 Mega properties. The National Museum of Egyptian Civilization, The National Museum of Sharm El Sheikh, Suez Canal Authority History Museum, The De Lesseps Historic Residence, Maxim Country Club Hotel, Maxim Country Recreational club, Ain Sirra Lake Park & Life Style Dining Hub. Duties included hiring the company HQ corporate management team and hiring property teams. Setting the administrative standards, policy & procedures, building the brand identity. Communicating with all stakeholders related to each project on the portfolio and representing the company in all property related aspects. Building and monitoring all related financial budgets. Venturing with sister companies and external ones to operate, lease & manage each property according to its business model. Handling all contracts related to the portfolio properties
General ManagerFull Time
Hurghada City Center- Arab Investments Co.
Aug 2017 - Nov 2020 -3 yrs, 3 months
Egypt , Red Sea
- Job Details:Leading the operation of Hurghada City Center shopping, entertainment and mixed-use property. An upscale and unique mega property within Red Sea, Egypt. With over 23,000 m2 of leasable area of 120 stores and multiple operational ranges. Achieving a successful opening, profitable model and quality standard. Building the ideal business model to properly position the property within the market through creating the ideal management, operations, facilities, leasing and marketing teams. Maintaining good relations with both local and international brand owners range including Carrefour as one of the largest hyper markets in the region (4600m2). Achieving all building/operational liscence requirements through professional government relations. Planning, contracting and implementation of all outsourced service providers related to soft operation. 600,000lt. Live Aquarium project start and successful completion through achieving all environmental studies, approvals, operator/consultant contracts and running the live aquarium operation. Successful pre-opening, opening phases launch of the property over both tenant and operational fronts.
General manager Sports & recreationFull Time
Mena for Real estate and Touristic Development
Dec 2016 - Aug 2017 -8 months
Egypt , Giza
- Job Details:Leading and development of a high end Private Sports and recreation Club. Sports, liesure, food and beverage, events and facility management.
Senior Director of OperationsFull Time
Pegasus Dreamland
Jan 2014 - Nov 2016 -2 yrs, 10 months
Egypt , Giza
- Job Details:In charge of a 40 Feddan leisure, Sports & Social facility. Reporting directly to the Group President & Vice President. Currently in handover stage for general management of the facility. Managing an organizational matrix of 9 different departments headed by the following department heads; Director of Security, Chief Maintenance Engineer, Director of Administration, Landscape Manager, Procurement Manager, Director of Customer Service, Events Manager, Director of Sports & Director of Sales & Marketing. Running the daily operations including managing 3rd party contract relations. Making sure that the operation is running according to the minimum acceptable standards. Supervising multiple projects of expansion including liaising with construction service contractors & making sure that all new projects provide the adequate services that fulfill the operational needs. Face-lifting the entire facility through managing the operational departments training and development and introducing the proper strategies that supports profitability and sustainability. Supervising all events along with the Events Manager including Exhibitions, social events, Leisure and sports events. Presenting quarterly reports to the Group president about the operational developments, financial progression & Sales achievements.
Education
Bsc. in Hotel Management
Helwan UniversityJan 1991 - Jan 1995 - 4 yr
High School - IGCSE
british councilJan 1990
Achievements
Achieving the first official licenced live salt water display aquarium 600,000ltrs in Egypt. Pre-Opening, opening the first and largest commercial luxury Mall in the Red Sea region. Creating and implementing full Operations Manuals for High end sports clubs and Hurghada city center
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Advanced
Training & Certifications
Time management for Leaders
Carnigie Mellon university·2011Account management effectiveness
Four Seasons Hotels·2003Advanced presentation skills
Four Seasons Hotels·2003Customer focused selling
Starwood Hotels·1995