Basic Info

Hisham Badr

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Senior IT Engineer at Huawei Technologies

Experience Details

Senior IT Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Huawei Technologies

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to present (1 year 3 months)
IT Technical support at Hikma Pharmaceuticals

Experience Details

IT Technical support

IT/Software Development

Entry Level

• Provide help desk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Administrate and Monitor the network by Kaspersky security center 10
• Install, maintain, diagnose and repair desktop , Laptop, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Install networking equipment such as Network Cabling and Network Printers etc.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Maintain printer queues; evaluate the overall printing process
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the help desk tracking software


Company Details

Hikma Pharmaceuticals (multinational)

cairo,, Egypt

101-500 employees

Pharmaceuticals

http://www.eimcunited.com/

Mar 2015 to Jan 2016 (10 months)
IT help desk (intern) at Citystars properties

Experience Details

IT help desk (intern)

IT/Software Development

Entry Level

• Provides support to Top managers on a variety of issues. Identifies, researches, and resolves technical problems.
• Diagnose and resolve technical hardware and software issues on Windows and Macintosh platforms with equal proficiency.
• Install , configure and repair Fingerprint devices
• Log, track, document and resolve incoming requests using the help desk software solution
• Install, test and configure new workstations, printers, peripheral equipment and software.
• Repairing equipment and replacing parts on desktop and laptop
• Solve software problems on all Smart phones OS (Android , IOS ,Windows mobile )
• Perform some technical investigations, study and evaluations for small- to medium-sized IT projects as instructed by the IT manager and Infrastructure section head.


Company Details

Citystars properties (multinational)

Cairo, Egypt

N/A

Marketing and Advertising

www.citystars.com.eg

Jun 2014 to Mar 2015 (9 months)
IT Specialist (Training) (intern) at Ain Shams University

Experience Details

IT Specialist (Training) (intern)

IT/Software Development

Entry Level

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


Company Details

Ain Shams University

Egypt

N/A

Education

N/A

Jan 2014 to May 2014 (4 months)
Technical support up que at Xceed

Experience Details

Technical support up que

Customer Service/Support

Entry Level

N/A


Company Details

Xceed

Giza, Egypt

More then 1000 employees

Consumer Services

http://www.xceedcc.com/

Apr 2013 to Apr 2014 (1 year)
ADSL Technical support agent (intern) at TEDATA

Experience Details

ADSL Technical support agent (intern)

Customer Service/Support

Entry Level

N/A


Company Details

TEDATA

Cairo, Egypt

More then 1000 employees

Internet/E-commerce, Telecommunications, Computer and Network Security

http://www.tedata.net/

Jan 2013 to Mar 2013 (2 months)
Help desk (intern) at GASCO

Experience Details

Help desk (intern)

IT/Software Development

Student

Summer training in the IT department


Company Details

GASCO

Cairo, Egypt

N/A

Oil and Gas

http://www.gasco.com.eg/

Jul 2010 to Jul 2010 (1 month)

Education

Bachelor's Degree in Computer science

Education Details

Bachelor's Degree

Computer science

Higher Institute for Computer Sciences and Information Systems - New Cairo, Egypt

C / Good / 65 - 75%

Math a,b,c , physics , Electronics , c++ , c# , MySQL , object oriented , fundamental network , Expert system , dss , system analysis , operating research , artificial intelligence ....

Member in the Egyptian Syndicate of Science Profession ESSP

Higher Institute for Computer Sciences and Information Systems - New Cairo
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elsalam college

Egypt

2006

C / Good / 65 - 75%

N/A

elsalam college
2006

Certifications

MCSA
Dec 2014

Certificate details

MCSA

Dec 2014

N/A

N/A

F132-2450

Microsoft

N/A

MCP
Nov 2014

Certificate details

MCP

Nov 2014

N/A

N/A

F030-3913

N/A

Training and Courses

MCSA at YAT
Jul 2008

Training/Course Details

MCSA

Jul 2008

YAT

N/A

CCNA at ISI
May 2010

Training/Course Details

CCNA

May 2010

ISI

N/A

Training/Course Details

Web design diploma

Aug 2012

ISI

N/A

Training/Course Details

English conversation & general

Jan 2010

British british council

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ACRONIS True ImageADSL Technical Support AgentCCNACitystars PropertiesComputer And Network SecurityComputer ScienceComputingConsumer ServicesCreativeCustomer ServiceE-commerceEducationEnglishEnglish Conversation & GeneralHard WorkerHelp DeskHikma PharmaceuticalsITIT Help DeskIT Specialist (Training)IT Technical SupportInternetKaspersky Security Center 10MCPMCSAMarketing And AdvertisingMicrosoft Visual StudioNetworkOil And GasOrganizerPc GamesPharmaceuticalsProblem SolverSQLSenior IT EngineerSocialSoftware DevelopmentSquashSupportTechnical SupportTechnical Support Up QueTelecommunicationsTicketing ApplicationsTravelingWeb Design DiplomaWindows ServerWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

Kaspersky security center 10

Kaspersky security center 10

: Advanced

: High

:

Less than 1 year

ACRONIS True Image

ACRONIS True Image

: Advanced

: High

:

1-3 years

SQL

SQL

: Intermediate

: High

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: Medium

:

Less than 1 year

Windows Server 2008

Windows Server 2008

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Advanced

: Extreme - I love it!

:

1-3 years

network

network

: Advanced

: Extreme - I love it!

:

Less than 1 year

help desk

help desk

: Advanced

: High

:

Less than 1 year

Ticketing Applications

Ticketing Applications

: Intermediate

: Medium

:

1-3 years

Windows server

Windows server

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Problem Solver, Social

Online Presence

https://www.linkedin.com/in/enghishambadr1988hisham.badr.984@facebook.com

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