Basic Info

Hisham aboulyazid

7 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Work Shop Section Head at Brilliance Bavarian Auto

Experience Details

Work Shop Section Head

Operations/Management, Engineering - Mechanical/Electrical, Customer Service/Support

Manager

• Workshop Section Head – Reported to Service Manager
• Achievements:
1. Decreased Carryover from 85 Cars to 27 Cars only in one month after I started work at Gisr El Swiss and after 5 managers with high experience than me and they all failed to achieve this.
2. Increase overall Efficiency to 106 %.
3. Decrease Comeback.
4. Finished 16 CPA Cars case in only one month.
5. Worked on Improve Team Leaders & Technician knowledge after referring to their KPI and with cooperation of Training Department.
6. Supply workshop with new tools and help in put new cycle in work between workshop and reception and SP and Warranty Departments.
7. Managed 30 employees’ direct and indirect about 10 employees.
8. Put new Flate Rate for all over Service Centers.
9. Put new periodic maintenance after cooperated with Technical Support Department.


Company Details

Brilliance Bavarian Auto (multinational)

Cairo, Egypt

101-500 employees

Automotive, Automotive, Engineering Services

N/A

Oct 2015 to present (1 year 2 months)
Act As Work Shop Section Head at Brilliance Bavarian Auto

Experience Details

Act As Work Shop Section Head

Operations/Management, Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Manager

• Team Leader Act as Workshop Section Head – Reported to After Sales Director
• My job Description and responsibilities:
1. Act as Technical Support and follow up with my team about solving Technical problems.
2. Work on solve and analyse all Technical problems.
3. Follow up with Pre-Delivery Inspection Team PDI.
4. Responsible for follow up with Painting Section at AbouRawash (Follow up with painting team, Distribution for the painting work on days and painters)
5. Responsible for follow up with Insurance check for any new cars shipment in the company stock, also responsible to make full estimation, and finally finalize the insurance report.
6. Responsible for Commercial section (Diesel cars “Jinbie Brand”) to manage workshop and follow up, also solving customer issues.
7. Reported to After Sales Manager.


Company Details

Brilliance Bavarian Auto (multinational)

Giza, Egypt, Egypt

101-500 employees

Automotive, Automotive

N/A

Apr 2013 to Oct 2015 (2 years 6 months)
Service Engineer at SMG Engineering Automotive Company

Experience Details

Service Engineer

Engineering - Mechanical/Electrical, Customer Service/Support

Experienced (Non-Manager)

• Service Engineer Reported to Service Manager
• My responsibilities were: worked as Reception engineer, Technical Advisor, Time Keeper on (Kerridage system), Final Quality Control Engineer, Stock Supporter, PDI Engineer, Cashier (all in one).


Company Details

SMG Engineering Automotive Company

Giza, Dokki, Egypt

101-500 employees

Automotive, Import and Export

N/A

May 2012 to Mar 2013 (10 months)
Technical/Service Advisor at CDCM Peugeot Ghamra Service Center

Experience Details

Technical/Service Advisor

Engineering - Mechanical/Electrical, Customer Service/Support

Experienced (Non-Manager)

• Technical Advisor for about 5 months.
• Service Advisor for about 2 months.


Company Details

CDCM Peugeot Ghamra Service Center (multinational)

Cairo, Egypt

101-500 employees

Automotive, Import and Export

N/A

Jan 2011 to Aug 2011 (7 months)
Sales & Marketing Engineer at Arab Institute for Engineering and Supply‏ (A.I.E.S)

Experience Details

Sales & Marketing Engineer

Engineering - Mechanical/Electrical, Customer Service/Support

Experienced (Non-Manager)

• Sales and Marketing Engineer.
• Responsible for making Sales, Hire.....Etc offers.
• Dealing with customers and to convince them with what company offers of excellent services and sales.


Company Details

Arab Institute for Engineering and Supply‏ (A.I.E.S) (multinational)

Giza, Egypt

11-50 employees

Import and Export , Business Supplies and Equipment

N/A

Mar 2009 to Jan 2011 (1 year 10 months)
Service advisor (intern) at El-Shams Automotive Service (Kerdasa Branch

Experience Details

Service advisor (intern)

Customer Service/Support, Engineering - Mechanical/Electrical

Entry Level

• Trainee for about a month
• Service Advisor for about 2 months.


Company Details

El-Shams Automotive Service (Kerdasa Branch

Giza, Egypt

11-50 employees

Automotive

N/A

Sep 2008 to Dec 2008 (3 months)

Achievements


1. Decreased Carryover from 85 Cars to 27 Cars only in one month after I started work at Gisr El Swiss and after 5 managers with high experience than me and they all failed to achieve this.
2. Increase overall Efficiency to 106 %.
3. Decrease Comeback.
4. Finished 16 CPA Cars case in only one month.
5. Worked on Improve Team Leaders & Technician knowledge after referring to their KPI and with cooperation of Training Department.
6. Supply workshop with new tools and help in put new cycle in work between workshop and reception and SP and Warranty Departments.
7. Managed 30 employees’ direct and indirect about 10 employees.
8. Put new Flate Rate for all over Service Centers.
9. Put new periodic maintenance after cooperated with Technical Support Department.


1. Act as Technical Support and follow up with my team about solving Technical problems.
2. Work on solve and analyse all Technical problems.
3. Follow up with Pre-Delivery Inspection Team PDI.
4. Responsible for follow up with Painting Section at AbouRawash (Follow up with painting team, Distribution for the painting work on days and painters)
5. Responsible for follow up with Insurance check for any new cars shipment in the company stock, also responsible to make full estimation, and finally finalize the insurance report.
6. Reported to After Sales Manager.


Education

Bachelor Mechanical Engineering in Mechanical Engineer

Education Details

Bachelor Mechanical Engineering

Mechanical Engineer

Egypt Aviation Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Egypt Aviation Academy
2003 - 2008
This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

Act As Work Shop Section HeadArab Institute For Engineering And Supply? (A.I.E.S)ArabicAuto PlusAutoCAD 2DAutomotiveAutomotive After SalesBrilliance Bavarian AutoBusiness Supplies And EquipmentCDCM Peugeot Ghamra Service CenterCustomer ServiceEngineering ServicesEnglishHard WorkerImport And ExportInstallationInsuranceKerridegeLeaderMaintenanceManagementMechanical EngineerMicrosoft OfficePlannerProblem SolverRepairSalesSales & Marketing EngineerService AdvisorService EngineerSupportSupportiveTechnical/Service AdvisorWork Shop Section Head

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Auto Plus

Auto Plus

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Kerridege

Kerridege

: Expert

: Extreme - I love it!

:

1-3 years

AutoCAD 2D

AutoCAD 2D

: Expert

: High

:

3-5 years

:

:

:

Fields of Expertise

Automotive after sales

Automotive after sales

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: High

:

1-3 years

management

management

: Advanced

: High

:

1-3 years

insurance

insurance

: Advanced

: High

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/hisham-aboulyazid-72172a49?trk=nav_responsive_tab_profile

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