HZ
Hisham Zakaria
Boutique Manager at Arrow Food Trading – Nespresso Exclusive
Giza, EgyptWork Experience
Arrow Food Trading – Nespresso Exclusive
Jul 2023 - Present -2 yrs, 1 month
Egypt
- Job Details:Oversee all branch operations to ensure efficiency, profitability, and adherence to company policies. Lead, coach, and motivate the team to achieve sales targets and deliver exceptional customer service. Prepare a monthly plan according to the recent situation of the market. Prepare monthly, quarterly, and yearly reports to the managers and the CEO. Maintain and develop relationships with existing customers in person, and via telephone calls and emails. Prepare the team to achieve full results from mystery shopper. Follow-up emails and complement the link between management and employees.
Arrow Food Trading – Nespresso Exclusive
Jul 2017 - Jun 2023 -5 yrs, 11 months
Egypt
- Job Details:Support daily branch operations to ensure efficiency and compliance with company policies. Assist in supervising and training staff to maintain high performance and customer service standards. Monitor sales activities and help in achieving branch sales targets. Handle customer inquiries and resolve issues to maintain customer satisfaction.
Sweet Factory Company
Sep 2016 - Jul 2017 -10 months
Egypt
- Job Details:Preparing the monthly required sales reports, handling the customers in all problems, ensuring compliance with health and safety legislation.
El Doha Café and Restaurant
Apr 2015 - Aug 2016 -1 yr, 4 months
Egypt
- Job Details:Keep detailed records of daily, weekly and monthly costs and revenues. Gather guests’ feedback and recommend improvements to our menus. Monitor compliance with safety and hygiene regulations. Cross-selling products to increase purchase amounts. Preparing and presenting staffing/sales reports.
Skills
Languages
Arabic
FluentEnglish
Intermediate