HZ

Hisham Zakaria

Boutique Manager at Arrow Food Trading – Nespresso Exclusive

Giza, Egypt

Work Experience

  • Boutique Manager

    Arrow Food Trading – Nespresso Exclusive

    Jul 2023 - Present -2 yrs, 1 month

    Egypt

    • Job Details:Oversee all branch operations to ensure efficiency, profitability, and adherence to company policies. Lead, coach, and motivate the team to achieve sales targets and deliver exceptional customer service. Prepare a monthly plan according to the recent situation of the market. Prepare monthly, quarterly, and yearly reports to the managers and the CEO. Maintain and develop relationships with existing customers in person, and via telephone calls and emails. Prepare the team to achieve full results from mystery shopper. Follow-up emails and complement the link between management and employees.
  • Assistant Boutique Manager

    Arrow Food Trading – Nespresso Exclusive

    Jul 2017 - Jun 2023 -5 yrs, 11 months

    Egypt

    • Job Details:Support daily branch operations to ensure efficiency and compliance with company policies. Assist in supervising and training staff to maintain high performance and customer service standards. Monitor sales activities and help in achieving branch sales targets. Handle customer inquiries and resolve issues to maintain customer satisfaction.
  • Supervisor

    Sweet Factory Company

    Sep 2016 - Jul 2017 -10 months

    Egypt

    • Job Details:Preparing the monthly required sales reports, handling the customers in all problems, ensuring compliance with health and safety legislation.
  • Senior

    El Doha Café and Restaurant

    Apr 2015 - Aug 2016 -1 yr, 4 months

    Egypt

    • Job Details:Keep detailed records of daily, weekly and monthly costs and revenues. Gather guests’ feedback and recommend improvements to our menus. Monitor compliance with safety and hygiene regulations. Cross-selling products to increase purchase amounts. Preparing and presenting staffing/sales reports.
  • Skills

    • Excellent knowledge of MS Office applications (Word, Excel, PowerPoint, etc.)
    • Excellent internet navigation skills
    • email communication
    • Presentations/Slideshows

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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