Hisham Hashem
Operations Manager at Maersk Line
Dawahi, Port Said, EgyptWork Experience
Operations ManagerFull Time
Maersk Line
Jul 2019 - Present -6 yrs
Egypt , Cairo
- Job Details:Ensure efficient workflow within the warehouse. Provide necessary resources in coordination with team leaders. Manage port operations and ensure smooth workflows. Coordinate with terminals and teams to optimize performance. Plan and align operations with stakeholders for efficiency.
Counter ProfessionalFull Time
Maersk Line
Jul 2015 - Jul 2019 -4 yrs
Egypt , Cairo
- Job Details:Supervised and reviewed counter services as the front office representative. Followed up on and reviewed all operational activities. Reviewed customer services, solved problems, and coordinated with departments to overcome issues. Monitored the company's container stock across Egyptian ports, ensuring legal storage limits were not exceeded. Coordinated the reuse of abandoned and neglected containers.
Senior Operation CoordinatorFull Time
Maersk Line
Jul 2006 - Jul 2015 -9 yrs
Egypt , Cairo
- Job Details:Worked closely with customers and local authorities & customs to organize procedures. Handling destruction and cargo action in Port Said West & SCCT terminals. Drove reefer session for lost time in Port Said West terminal in 2017. Understood claims policy and its impact on assets. Followed up with CS, ports, and other stakeholders.
Operation CoordinatorFull Time
World Marine Shipping Agency
Jul 2004 - Jul 2006 -2 yrs
Egypt , Cairo
- Job Details:Issued port clearance documents for all vessels passing through the Suez Canal. Coordinated with authorities to obtain validity certificates and ensure documentation compliance. Assisted the finance department in settling accounts and reconciling agency charges. Reduced overall agency operational costs by 25% through process optimization. Maintained strong communication with port and canal authorities to ensure smooth vessel turnaround.
Achievements
Highly accomplished and results-oriented Operations Manager with over 18 years of progressive experience in the maritime shipping and logistics industry, with a proven record of success at leading multinational organizations, including MAERSK Line. Demonstrates strong leadership in managing large-scale port operations, warehouse logistics, and supply chain activities with a focus on optimizing performance, reducing costs, and ensuring compliance with international safety and operational standards. Possesses extensive expertise in coordinating with terminal operators, customs authorities, and various stakeholders to ensure smooth cargo movement and documentation handling. Known for effectively managing crises, streamlining complex processes, and maintaining excellent community and governmental relationships. Played a key role in initiating intermodal projects, reducing agency costs, and improving delivery timelines by implementing innovative operational strategies. Well-versed in team d
Skills
- Data Analysis
- Operations Management
- Microsoft Office
- Operational planning
- Process optimization
- Team Development
- Logistics systems (RKEM, GSIS, GCSS, CODS)
- Problem-Solving
- Decision-making
- Negotiation
Languages
Arabic
FluentEnglish
Fluent