Hisham Fathi
Administrator Assistant at IDP Education - Egypt
Sheikh Zayed, Giza, EgyptWork Experience
Administrator AssistantFull Time
IDP Education - Egypt
Jan 2020 - Present -5 yrs, 5 months
Egypt , Giza
- Job Details:Key Responsibilities •Efficiently handle customer requests, complaints, and inquiries, offering solutions via email or internal systems. •Manage and respond to email correspondence, ensuring timely completion of tasks and follow-ups. •Attend business meetings to provide updates and maintain smooth operations. •Support executives with administrative tasks, fulfilling key responsibilities to maintain efficiency. Skills & Tools •Proficient in Microsoft Office, SAP Concur, SuccessFactors, and Ariba to streamline operations and manage workflows. •Skilled in organizing reports, maintaining records, and ensuring the smooth execution of administrative processes. •Adept at organizing events, ensuring all logistical needs are handled with precision Key Achievements •Successfully secured new partnerships, achieving a team target with 200 customers within one month. •Recognized by management for performance improvements, as noted in positive email feedback. •Spearheaded a successful project across 4 governorates, offering excellent hospitality and a smooth customer experience Collaboration & Teamwork •Collaborate effectively with multiple departments to deliver high-quality results, receiving positive feedback from colleagues across teams. •Led and supported team projects, ensuring successful outcomes through dedicated planning and coordination. Communication •Interact with customers at all levels, including clients, partners, and vendors, utilizing strong listening and problem-solving skills to create win-win solutions. •Responsible for managing and responding to emails and correspondence for executives, ensuring clear communication and follow-ups. Problem-Solving & Innovation •Address logistical challenges and provide innovative solutions in day-to-day operations to improve efficiency and customer satisfaction. Training & Development •Have trained multiple new employees and team members, ensuring smooth onboarding and familiarization with administrative systems and processes.
Corporate Call Center AgentFull Time
- Job Details:○ Customer Interaction & Communication Skills: ◉Delivered exceptional customer service by actively listening, addressing customer inquiries, and resolving issues in a timely and professional manner. ◉Utilized strong communication skills to convey complex information in a clear and concise way, ensuring customer understanding and satisfaction. ○Problem Solving & Issue Resolution: ◉ Efficiently identified customer concerns and provided appropriate solutions, maintaining a high-resolution rate on first contact. ◉ Demonstrated excellent troubleshooting abilities to resolve issues, even in high-pressure situations, ensuring minimal disruption to the customer's experience. ○ Multi-tasking & Time Management: ◉ Managed high call volumes while maintaining quality and accuracy, ensuring each customer interaction was handled with care and efficiency. ◉ Prioritized tasks effectively, ensuring quick follow-ups and responses to customer inquiries while maintaining performance metrics. ○ System & Software Proficiency: ◉ Expert in using Orange System, efficiently navigating systems to access customer data, input information, and update records in real time. ◉ Kept up-to-date with the latest system updates, ensuring seamless navigation and efficiency in processing customer requests and inquiries. ○ Quality Assurance & Compliance: ◉ Consistently met and exceeded performance goals, including customer satisfaction scores, call resolution time, and adherence to company policies. ◉ Followed strict quality standards, ensuring compliance with legal, regulatory, and privacy policies during every call and transaction. ○ Adaptability & Stress Management: ◉ Adapted quickly to new processes, systems, and scripts, maintaining a positive attitude and performance in a constantly evolving work environment. ◉ Demonstrated the ability to remain calm and composed during high-stress or challenging situations, ensuring customers felt valued and heard.
Education
Bachelor's Degree in Management Information System
Higher Institute For Advanced StudiesJan 2013 - Jan 2017 - 4 yr
Achievements
Spearheaded a successful project across 4 governorates, offering excellent hospitality and a smooth customer experience. Led and supported team projects, ensuring successful outcomes through dedicated planning and coordination. Communication Interact with customers at all levels, including clients, partners, and vendors, utilizing strong listening and problem-solving skills to create win-win solutions. Address logistical challenges and provide innovative solutions in day-to-day operations to improve efficiency and customer satisfaction. Have trained multiple new employees and team members, ensuring smooth onboarding and familiarization with administrative systems and processes.
Skills
- Microsoft Excel
- Multi-Tasking
- Problem Analysis
- Problem Solving
- Budget Management
- Microsoft Office
- Multitasking
- Financial Reporting
- Administration
- Office management
View More
Languages
Arabic
FluentEnglish
Advanced