Hiral Kotadia

Key Accounts Manager

• Job Details:Built and managed key client relationships, ensuring needs were met, issues resolved, and long-term partnerships maintained through effective coordination. Developed and converted leads for enterprise B2B solutions, driving business growth through strategic client acquisition. Collaborated with internal teams to execute client projects and improve service delivery. Analyzed account metrics like profitability, retention, and satisfaction to identify opportunities. Managed a digital product portfolio and gathered clients’ feedback. Led contract negotiations, securing win-win agreements and identifying upsell and cross-sell opportunities to boost revenue. Conducted profitability and churn analysis; used CRM tools (Zoho) to track metrics and optimize engagement. Resolved client issues and ensured service-level compliance, reducing churn and strengthening loyalty.

Business Analyst

• Job Details:Collaborated with technical and business stakeholders to gather and document requirements for a media-tech SaaS platform. Conducted market analysis to identify product gaps, shape feature development, and support strategic planning. Supported CRM implementation by managing data integrity, customizing reports, and tracking KPIs for decision making. Performed functional testing and assisted in UAT to validate features and ensure product quality. Analyzed campaign data with marketing/product teams to guide product enhancements and improve performance. Delivered data-backed presentations to clients, ensuring clarity in solution delivery and alignment with needs.