Basic Info

Hind Mourad

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Manager at 4M Pharmaceuticals

Experience Details

Sales Manager

Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

• Achieve company’s objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.
• Setting sales targets for individual reps and my team as a whole.
• Implement quality assurance standards to better serve our customers.
• Investigate client’s complaints and non-conformance issues.
• Analyze data to identify areas of improvement to achieve growth and hit sales targets
• Develop incentive schemes and introduce monetary benefits to encourage the sales team to deliver their level best.
• Prepare reports to communicate the outcomes of quality activities and sales targets with management.
• Identify training needs and organize training interventions to meet quality standards, customer satisfaction and increase our sales
• Build and promote strong, long-lasting customer relationships
• Ensure that the sales department works cross-functionally with executives from other departments.


Company Details

4M Pharmaceuticals

Houston, United States

101-500 employees

Pharmaceuticals

N/A

May 2016 to Jul 2017 (1 year 2 months)
Senior Content Writer & Online Marketing at Jumia Egypt

Experience Details

Senior Content Writer & Online Marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

•Research ideas and facts pertinent to the type of content/topic assigned
•Writing a variety of unique material for Jumia website for all categories except electronics.
•Write fresh content based on research and brainstorming
•Develop engaging content for articles, blogs, stories and social media to entice and engage audience
•Ensure that web page content is edited properly to increase on-screen readability
•Ensure that content contains sufficient keywords for search engine optimization
•Manage the company’s social media presence
•Proofread content for errors or additions and ensure that content is written per instructions
•Assist marketing teams in the development of engaging content that they use in marketing or advertising campaigns.


Company Details

Jumia Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Retail

https://www.jumia.com.eg

Feb 2015 to Feb 2016 (1 year)
Marketing and Sales Executive at Global Events Partners

Experience Details

Marketing and Sales Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

•Visit potential customers for new business.
•Negotiate the terms of an agreement and close deals.
•Represent the organization at trade exhibitions, events and demonstrations www.eaogs.com and www.kihse.com
•Attending marketing and sales brief meetings and follow-up briefs.
•Providing regular (weekly & monthly or as required) detailed activity reports.
•Working closely with the international sales directors to achieve weekly/monthly sales targets.
•liaising with marketing and PR colleagues to promote the event.
•Preparing delegate packs and papers.
•Working with the entire project team to ensure that delegate requirements and expectations are met.
•Building strong customer relations with clients to ensure repeat and on-going business.
•Communicating, maintaining and developing client relationships
•Keeping up to date with industry publications relevant to the topic areas and audiences of your assigned conferences to be aware of industry and news updates that may impact sales or the overall event(s).
•Always prepared to travel and to assist on site at the events themselves whenever required.


Company Details

Global Events Partners (multinational)

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Aug 2014 to Feb 2015 (6 months)
Customer Service Representative at Vodafone VIS

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

•Act as a frontline interface with customers of Vodafone UK.
•Responds to customers over the phone and resolve an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•Own and manage the client relationship: resolving calls efficiently and effectively.
•Ensure service level agreements are met and maintained.
•Work as part of a team to ensure offering world-class Customer Service at all times.
•Be proactive in regards to the improvement of processes and procedures.
•Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
•Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
•Mentor and support new employees.
•Use the job tools (telephone and computer) effectively.
•Meeting service level in handling all transactions measured through productivity reports.
•Accuracy in handling all assigned tasks.
•Maintain professional work relationships with colleagues, supervisor and manager.
Teamwork spirit.


Company Details

Vodafone VIS (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Oct 2011 to Apr 2013 (1 year 6 months)

Education

Linguistics, Translation & English Literature in Linguistics and Translation

Education Details

Linguistics, Translation & English Literature

Linguistics and Translation, Literature

Alexandria University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

E.G.C

Egypt

2007

B / Very Good / 75 - 85%

N/A

E.G.C
2007

Certifications

Certificate details

Marketing & Sales

Feb 2014

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Customer Service

Mar 2013

Vodafone International Services

Customer Satisfaction and Retention

Training/Course Details

Sales and Exhibitions

Sep 2014

Global Events Partners

Sales concepts and sales targets. How to make a successful exhibition.

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Last update 1 days ago.

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Profile Skills and Keywords

ArabicBusiness DevelopmentCommunication SkillsComputerCustomer ServiceCustomer Service RepresentativeEnglishExecutorExploring New PlacesFashionGlobal Events PartnersJumia EgyptLeaderLinguistics And TranslationLiteratureMarketingMarketing & SalesMarketing And AdvertisingMarketing And Sales ExecutiveMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMusicOnline MarketingPharmaceuticalsPresenterPublic RelationsPublic Relations (PR)Quality AssuranceReadingRetailSalesSales And ExhibitionsSales ManagerSenior Content Writer & Online MarketingSocialSupportTeam PlayerTelecommunicationsTravellingVodafone VIS

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Public Relations (PR)

Public Relations (PR)

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

quality assurance

quality assurance

: Expert

: High

:

1-3 years

Online Marketing

Online Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Public relations

Public relations

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Executor, Leader, Presenter, Social, Team Player

Online Presence

https://www.linkedin.com/in/hind-mourad-6328bba2/

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