Basic Info

Hesham Shehata

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

ESL Instructor at Direct English

Experience Details

ESL Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- ESL Instructor, focusing on conversation delivery techniques and practices.
- ESP Instructor (English for Specific Purposes) such as English for Accounting, Business, Law and other business purposes.


Company Details

Direct English (multinational)

Giza - Cairo, Egypt

51-100 employees

Education

Directenglish-egypt.com

Jun 2016 to present (6 months)
International Account Advisor at Vodafone International Services (UK Account)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

- Trainer, planning & organizing material delivery schedules & checklists most effectively with utmost outcome delivery techniques & activities whilst keeping a passionate atmosphere
- On Loan Floorwalker, Assisting management to achieve targets, deliver training to new bloods’ on soft skills, sales pitching, filling knowledge gaps and supporting advisors with customer queries
- As an agent, achieved high targets amongst my team and the whole account in Billing & Charging customer service with good average handling time, very good customer satisfaction scores and role model presentment according to the Vodafone Way, which all lead to off-queue assignments such as Alexandria Site launching team


Company Details

Vodafone International Services (UK Account) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Feb 2015 to Jun 2016 (1 year 4 months)
Finance Analyst and Deputy GM at Sheldon & Ruth FMCG - Egypt

Experience Details

Finance Analyst and Deputy GM

Accounting/Finance, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

- Partner in private business of hotdog franchise managing 6 carts & stores in Egypt
- Perform feasibility study based on extensive investigation, data analysis and research for supporting decision making, planning and cost structure preparations
- Manage operational finance and analysis, inventory management & control, budget plans, financial controls, forecasts, variance reports, income and cash flow statements
- Created sales’ & services accounting systems and manage the accounting team in handling daily entries, general ledger and all statements and balance sheet
- As deputy GM, overlooking all departments supervision, ensure goals’ achievement, team hiring and training
- Drive business development practices for departments integration and required that ensure business harmony and synchronization that drives success


Company Details

Sheldon & Ruth FMCG - Egypt

Cairo, Egypt

11-50 employees

FMCG

N/A

Sep 2012 to Feb 2015 (2 years 5 months)
Customer Service Supervisor at Sutherland Global Sevices (AT&T)

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

- Supervisor, handling team’s issues and new blood, taking supervisors’ calls and resolving challenging customers’, deliver training on handling customers, sales pitching and all system tools
- S.M.E (Subject Matter Expert), fixing customers’ orders through back office systems and mainframes and checking sales validations
- As an agent, achieved high sales records amongst my team and the whole account with good average handling time and very good customer satisfaction scores


Company Details

Sutherland Global Sevices (AT&T) (multinational)

Alexandria, Egypt, Egypt

101-500 employees

Telecommunications

N/A

Oct 2010 to Jul 2011 (9 months)
Data Entry & Training (intern) at NSGB National Socite General Bank

Experience Details

Data Entry & Training (intern)

Accounting/Finance, Banking

Student

Assisted with the accounting, filing and customer service duties and circulated the departments for an overview


Company Details

NSGB National Socite General Bank (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Banking, Accounting and Auditing Services, Financial Services

N/A

Jun 2008 to Sep 2008 (3 months)

Achievements


- On-Loan Trainer from Sept2015 till March2016, Trained 4 batches efficiently in Alexandria Site.
- On-loan Floor walker after joining Vodafone by 3 months for Overachieving Customer Satisfaction and Resolution starting June2015 till Sept2015.
- Assisted in being one of the commandos that initialized Alexandria Site for Vodafone UK and played a major role in Launching as a FloorWalker and given Training to 4 batches.
- 2 Certificate of Merits for Jun-Sept Quarter 2015 and Jan-Apr Quarter 2016 for Overachieving in Floorwalking, Training and Customer Experience.


- Created Sales Systems and Financial Systems on Excel for daily data entries, financial statements and closure sheets.


Subject Matter Expert (CME) Promotion in 3 months from Joining due to Over Achieving Sales targets and Expertise in System Navigation and queries resolution.


- Basketball team reached rank 2 nationals twice in Smouha Club and Saint Marc Club, played as official Cutter in both teams at age 16 and 18.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of Commerce, Alexandria University, Egypt

B / Very Good / 75 - 85%

Accounting Specialization Cost Control Business Economics Mathematics

N/A

Faculty of Commerce, Alexandria University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elnasr boys school

Egypt

2005

A / Excellent / 85 -100%

N/A

Elnasr boys school
2005

Certifications

TOEFL
Aug 2012

Certificate details

TOEFL

Aug 2012

102 out of 120

http://N/A

N/A

British Council

N/A

SAT (1)
Aug 2012

Certificate details

SAT (1)

Aug 2012

1640 out of 1800

http://N/A

N/A

ALS School in Alexandria

N/A

Training and Courses

Training/Course Details

Train The Trainer

Aug 2015

Vodafone UK

N/A

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAnalyticalArabicBankingCoachingComputer GamesConsumer ServicesCustomer ServiceCustomer Service SupervisorData Entry & TrainingDirect EnglishESL InstructorEducationEnglishFMCGFamily TimeFinanceFinance Analyst And Deputy GMFinancial AnalysisFinancial ServicesFood ServicesFriendsHealthy FoodHospitalityInnovativeInsuranceInternational Account AdvisorLeaderMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMoviesNSGB National Socite General BankPlannerPresenterRelaxationSAT (1)SupportSutherland Global Sevices (AT&T)TOEFLTelecommunicationsTrain The TrainerTrainingVodafone International Services (UK Account)WorkWorking Out

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Accounting

Accounting

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

Less than 1 year

Coaching

Coaching

: Advanced

: High

:

Less than 1 year

Financial Analysis

Financial Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Planner, Presenter, Innovative

Online Presence

hesham.shehata87@gmail.comhttps://www.facebook.com/Mishoo.ShehataN/AN/AN/AN/A

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