Basic Info

Hesham shaaban

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

NOC Engineer at TE Data

Experience Details

NOC Engineer

Engineering - Telecom/Technology

Entry Level

Effectively communicate infrastructure event status and impact to management.
Implement the more complex day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.
Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times.
Follow all relevant policies, processes and more complex operating procedures so that work is carried out in a controlled and consistent manner.
Liaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to work on solution implementation.
Document processes and changes within the environment.
Access network Hardware such as core and access devices.
Open cases with Vendors [Cisco, Juniper and Alcatel] for any network failure.
Open and troubleshoot cases with up-stream provider for any routing or physical failure.
Working on Cisco Routers/Switches (4500, 3560, VXR 720X, 7600, ASR1004, ASR1006, ASR9006, GSR 12k and CRS)and Juniper routers (M7i, M10i, MX480, MX960 and M320) and switches.
Working on transmission speeds like E1 , E3 and STM-1 till STM-64.
Handling and Trouble-Shooting all failures occurs at DSLAMs (Huwaie , Alcatel and ZTE) which related to hardware failures and ADSL logical solutions.
Use tools and utilities to resolve network performance and related system/network issues.
Escalate issue trouble tickets when appropriate utilizing escalation procedures.
Work with other teams to help them define appropriate alerts for network incidents and performance bottlenecks.
Working to solve all ADSL and SHDSL physical and logical solutions.
Configure static IPs to Customers from TEData DHCP pool.
Configure VPN over ADSL to ESP customers.
Monitor network using different tools [HP NNMi, Huawei T2000, Alcatel (AMS, AWS, PHM and Go-global) and Whats up].


Company Details

TE Data (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2016 to Jul 2016 (3 months)
Front office network engineer at Etisalat Misr

Experience Details

Front office network engineer

Engineering - Telecom/Technology

Entry Level

• Test and Accept new installed E1's and STM-1's. • Create A Full Transmission paths from child sites to core sites. • Configuration and operation of Transmission equipment ( Huawei OSN 3500, METRO 1000v and PTNs 910 & 950). • Provide 1st & 2nd Level Support for Transmission Equipment (OSNs, METROs and PTNs) and Transmission Links (E1s/E3s/STM-1s) Failures Using Huawei T2000 and U2000 NMS tools. • Interfacing with Telecom Egypt to solve Transmission Links failures. • Manage and configure Huawei IP DSLAMs (MA5600,MA5603) , ATM DSLAMs (MA5100,MA5103) and Alcatel Lucent DSLAMs . • Provide 1st & 2nd Level support for Huawei IPDSLAMs (MA5600 & MA5603) and ATM DSLAMs (MA5100 & MA5103). • Provide 1st & 2nd Level support for Alcatel Lucent ISAMs (7330 & 7302).
• Responsible for keeping Daily Configuration Backups of DSLAMs (Huawei IPDSLAMs and ATM DSLAMs). • Provide 1st & 2nd Level Support for Access Servers, Access Routers. • Providing both 1st level & 2nd level support for Network Tickets to ensure service restoration and this may include the following: 1. Configuration of IP/ATM DSLAMs (Cards, Trunks, PVCs, VLANs…) 2. Configuration and operation of Transmission equipment (OSN, METRO and PTNs). • Provide 2nd level support for ADSL customers and 3rd level to enterprise customers. • Solve any packet loss problems related with enterprise customers. • Provide first line troubleshooting on Core devices like Switches , Huawei NE- 20 Routers , Huawei NE40 Routers and CISCO Routers • Direct contribution in Network related activities (BW Upgrade, Traffic Reroute, New installation...). • Responsible to carry out some of Core Team functions with relevant members of these teams. • Following up with Field Maintenance engineers and Technicians for working on different alarms in site till solving problem to the end. • Periodic Operational Checks by testing network performance with network probes.


Company Details

Etisalat Misr

Cairo, Egypt

More than 1000 employees

Computer Networking

N/A

Jun 2015 to Oct 2015 (4 months)
Network Engineer at Siscom Group

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Siscom Group

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Feb 2015 to Jun 2015 (4 months)
Network Engineer at Assiut University

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

• Managing & maintaining Backup of Cisco Routers and switches.
• Configuring and troubleshooting (RIP, EIGRP, EIGRP V3, OSPF, OSPF V3, IPV6, and VPN (IPSEC, SSL)).
• Switching (VLAN’s, VTP, STP, RSTP, HSRP, VRRP, and GLBP).
• Troubleshooting, configuring and monitoring cisco catalyst Switch’s(2950, 3550 ,4500)
• Cisco routers 2600 and 3600 series
• Troubleshooting, configuring and monitoring Foundary multi-layer switches.
• Troubleshooting, configuring and monitoring HP Switches procurve 2620.
• Troubleshooting, configuring and monitoring ACCESS POINTS (HP-TPLINK-DLINK-LINKSYS)
• Overseeing security of all systems(IPS ,FORTIGATE UTM 620B ,TMG SERVERS , TACACS SERVER ,IPOQUE ,WEBFILTER SERVER ) .
• Managing and administering Foritgate UTM.
• Managing DHCP and DNS servers (windows server 2008).
• Installing and configuring Asterisk IP PBX VOIP.
• Monitoring the network using solar winds network performance monitor.


Company Details

Assiut University

Assiut, Egypt

N/A

Information Technology Services

N/A

May 2014 to Jan 2015 (8 months)
Technical support at Xceed call center for tedata account

Experience Details

Technical support

Customer Service/Support

Entry Level

N/A


Company Details

Xceed call center for tedata account (multinational)

Smart Village, Egypt

More then 1000 employees

Consumer Services , Information Technology Services

N/A

Jan 2014 to Mar 2014 (2 months)

Education

BA in communication engineering

Education Details

BA

communication engineering

Assuit University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assuit University
2007 - 2012

Certifications

ccna 200-120
Jun 2014

Certificate details

ccna 200-120

Jun 2014

958 out of 1000

N/A

CSCO12622550

cisco systems

N/A

ccnp
Jun 2015

Certificate details

ccnp

Jun 2015

N/A

N/A

CSCO12622550

cisco systems

N/A

Training and Courses

Training/Course Details

CCNA

Feb 2012

jelecom assuit

CCNA course

Training/Course Details

ccnp switch (640-813)

Oct 2014

self study

N/A

Training/Course Details

ccnp route (640-902)

Nov 2014

self study

N/A

Training/Course Details

CCNP SP (CORE+EDGE)

Jan 2016

Private Course

CCNP SP (CORE+EDGE) tracks

Training/Course Details

JNCIA 102

Feb 2016

Self-Study

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness-orientedCCNACCNP SP (CORE+EDGE)Ccna 200-120CcnpCcnp Route (640-902)Ccnp Switch (640-813)Communication EngineeringComputer NetworkingConsumer ServicesCustomer ServiceEnglishFront Office Network EngineerGns3Information Technology ServicesInnovativeInteractiveJNCIA 102NOC EngineerNetworkNetwork EngineerOrganizerSnmpSupportTE DataTechnical SupportTelecommunicationsXceed Call Center For Tedata Account

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

gns3

gns3

: Expert

: Extreme - I love it!

:

1-3 years

snmp

snmp

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

ccna

ccna

: Expert

: Extreme - I love it!

:

1-3 years

network

network

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Organizer, Innovative, Interactive

Online Presence

https://www.linkedin.com/in/engheshamshaaban/https://www.facebook.com/heshamshaaban1990

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