Basic Info

Hesham shaaban

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Lead, IP Network Operations at Orange Egypt

Experience Details

Lead, IP Network Operations

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Monitoring mobinil group ISP network traffic using OSSRADAR tool and mobinil group ISP network devices reachability using whatsup tools and inform other teams with network issues using communication tool (linksync).
- configuring and managing mobinil group ISP network devices including routers Juniper (M7i, M10, M40, M320) ,Juniper E-Series routers as ERX-705, ERX-710 and E-320 that are used as Broadband Remote Access Servers and IP termin, IPDSLs (Alcatel), access servers (TNT) for dialup users and network extenders devices as overture and ENE. Troubleshooting and resolving network problems including routing configuration problems, physical issues including unreachable devices, down interfaces on routers ,extenders flapping connections, alcatel IPDSL and DSL cards problems, international provider circuits problems and any global or internal problem related to mobinil group ISP network reported by Microsoft CRM tool.
- Performing MPLS Traffic Engineering to solve congestion problems and distribute traffic normally by controlling MPLS LSPs.
- Controlling international circuit status by blocking traffic attacks, suppress specific networks from being reachable inside mobinil group network using BGP export policies.
- Troubleshooting Martini circuits (LDP L2VPN) problems and problems that cause networks instability.
- Check status of routers and Alcatel DSLAM and IPDSL devices before and after Maintenance activities.
- Handle network problems with other teams (field, core, enterprise technical support and consumer support) to solve it.


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2016 to present (7 months)
NOC Engineer at TE Data

Experience Details

NOC Engineer

Engineering - Telecom/Technology

Entry Level

Effectively communicate infrastructure event status and impact to management.
Implement the more complex day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.
Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times.
Follow all relevant policies, processes and more complex operating procedures so that work is carried out in a controlled and consistent manner.
Liaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to work on solution implementation.
Document processes and changes within the environment.
Access network Hardware such as core and access devices.
Open cases with Vendors [Cisco, Juniper and Alcatel] for any network failure.
Open and troubleshoot cases with up-stream provider for any routing or physical failure.
Working on Cisco Routers/Switches (4500, 3560, VXR 720X, 7600, ASR1004, ASR1006, ASR9006, GSR 12k and CRS)and Juniper routers (M7i, M10i, MX480, MX960 and M320) and switches.
Working on transmission speeds like E1 , E3 and STM-1 till STM-64.
Handling and Trouble-Shooting all failures occurs at DSLAMs (Huwaie , Alcatel and ZTE) which related to hardware failures and ADSL logical solutions.
Use tools and utilities to resolve network performance and related system/network issues.
Escalate issue trouble tickets when appropriate utilizing escalation procedures.
Work with other teams to help them define appropriate alerts for network incidents and performance bottlenecks.
Working to solve all ADSL and SHDSL physical and logical solutions.
Configure static IPs to Customers from TEData DHCP pool.
Configure VPN over ADSL to ESP customers.
Monitor network using different tools [HP NNMi, Huawei T2000, Alcatel (AMS, AWS, PHM and Go-global) and Whats up].


Company Details

TE Data (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2016 to Nov 2016 (7 months)
Front office network engineer at Etisalat Misr

Experience Details

Front office network engineer

Engineering - Telecom/Technology

Entry Level

• Test and Accept new installed E1's and STM-1's. • Create A Full Transmission paths from child sites to core sites. • Configuration and operation of Transmission equipment ( Huawei OSN 3500, METRO 1000v and PTNs 910 & 950). • Provide 1st & 2nd Level Support for Transmission Equipment (OSNs, METROs and PTNs) and Transmission Links (E1s/E3s/STM-1s) Failures Using Huawei T2000 and U2000 NMS tools. • Interfacing with Telecom Egypt to solve Transmission Links failures. • Manage and configure Huawei IP DSLAMs (MA5600,MA5603) , ATM DSLAMs (MA5100,MA5103) and Alcatel Lucent DSLAMs . • Provide 1st & 2nd Level support for Huawei IPDSLAMs (MA5600 & MA5603) and ATM DSLAMs (MA5100 & MA5103). • Provide 1st & 2nd Level support for Alcatel Lucent ISAMs (7330 & 7302).
• Responsible for keeping Daily Configuration Backups of DSLAMs (Huawei IPDSLAMs and ATM DSLAMs). • Provide 1st & 2nd Level Support for Access Servers, Access Routers. • Providing both 1st level & 2nd level support for Network Tickets to ensure service restoration and this may include the following: 1. Configuration of IP/ATM DSLAMs (Cards, Trunks, PVCs, VLANs…) 2. Configuration and operation of Transmission equipment (OSN, METRO and PTNs). • Provide 2nd level support for ADSL customers and 3rd level to enterprise customers. • Solve any packet loss problems related with enterprise customers. • Provide first line troubleshooting on Core devices like Switches , Huawei NE- 20 Routers , Huawei NE40 Routers and CISCO Routers • Direct contribution in Network related activities (BW Upgrade, Traffic Reroute, New installation...). • Responsible to carry out some of Core Team functions with relevant members of these teams. • Following up with Field Maintenance engineers and Technicians for working on different alarms in site till solving problem to the end. • Periodic Operational Checks by testing network performance with network probes.


Company Details

Etisalat Misr

Cairo, Egypt

More than 1000 employees

Computer Networking

N/A

May 2015 to Mar 2016 (10 months)
Network Engineer at Siscom Group

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Siscom Group

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Feb 2015 to Apr 2015 (2 months)
Network Engineer at Assiut University

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

• Managing & maintaining Backup of Cisco Routers and switches.
• Configuring and troubleshooting (RIP, EIGRP, EIGRP V3, OSPF, OSPF V3, IPV6, and VPN (IPSEC, SSL)).
• Switching (VLAN’s, VTP, STP, RSTP, HSRP, VRRP, and GLBP).
• Troubleshooting, configuring and monitoring cisco catalyst Switch’s(2950, 3550 ,4500)
• Cisco routers 2600 and 3600 series
• Troubleshooting, configuring and monitoring Foundary multi-layer switches.
• Troubleshooting, configuring and monitoring HP Switches procurve 2620.
• Troubleshooting, configuring and monitoring ACCESS POINTS (HP-TPLINK-DLINK-LINKSYS)
• Overseeing security of all systems(IPS ,FORTIGATE UTM 620B ,TMG SERVERS , TACACS SERVER ,IPOQUE ,WEBFILTER SERVER ) .
• Managing and administering Foritgate UTM.
• Managing DHCP and DNS servers (windows server 2008).
• Installing and configuring Asterisk IP PBX VOIP.
• Monitoring the network using solar winds network performance monitor.


Company Details

Assiut University

Assiut, Egypt

N/A

Information Technology Services

N/A

Jan 2014 to Jan 2015 (1 year)

Education

BA in communication engineering

Education Details

BA

communication engineering

Assuit University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assuit University
2007 - 2012

Certifications

ccna 200-120
Jun 2014

Certificate details

ccna 200-120

Jun 2014

958 out of 1000

N/A

CSCO12622550

cisco systems

N/A

ccnp
Jun 2015

Certificate details

ccnp

Jun 2015

N/A

N/A

CSCO12622550

cisco systems

N/A

Training and Courses

Training/Course Details

CCNA

Feb 2012

jelecom assuit

CCNA course

Training/Course Details

ccnp switch (640-813)

Oct 2014

self study

N/A

Training/Course Details

ccnp route (640-902)

Nov 2014

self study

N/A

Training/Course Details

CCNP SP (CORE+EDGE)

Jan 2016

Private Course

CCNP SP (CORE+EDGE) tracks

Training/Course Details

JNCIA 102

Feb 2016

Self-Study

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness-orientedCCNACCNP SP (CORE+EDGE)Ccna 200-120CcnpCcnp Route (640-902)Ccnp Switch (640-813)Communication EngineeringComputer NetworkingEnglishFront Office Network EngineerGns3Information Technology ServicesInnovativeInteractiveJNCIA 102Lead, IP Network OperationsNOC EngineerNetworkNetwork EngineerOrange EgyptOrganizerSnmpTE DataTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

gns3

gns3

: Expert

: Extreme - I love it!

:

1-3 years

snmp

snmp

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

ccna

ccna

: Expert

: Extreme - I love it!

:

1-3 years

network

network

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Organizer, Innovative, Interactive

Online Presence

https://www.linkedin.com/in/engheshamshaaban/https://www.facebook.com/heshamshaaban1990

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