Basic Info

Hesham Hassan

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Analyst, Customer Fulfillment – Product Supply at SC Johnson

Experience Details

Analyst, Customer Fulfillment – Product Supply

Logistics/Supply Chain

Experienced (Non-Manager)

- Reporting directly to AFNE Customer Fulfillment Manager
- Accountable for all aspects of service for a portfolio of defined customers for which the Analyst is completely responsible
- To work closely with other members of the Customer fulfilment teams as well as the Lead to provide outstanding service to all customers
- To leverage communication and influencing skills in relation to order management to maximize the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets
- Integrity in the use of Rejection Reason codes assigned to orders to ensure alignment with customer KPIs.
- To ensure the accurate processing of manual orders in a timely manner Coordinate gathering of customer master data in SAP
- To maximize collaborative ways of working with trade customers through analysis and communicating recommendations to benefit the business
- To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives
- To deliver ongoing effectiveness improvements to the order management activity using lean Tools and Methodologies
Sr. Representative, Administration - Product


Company Details

SC Johnson (multinational)

Cairo, Egypt

101-500 employees

FMCG

N/A

Dec 2016 to present (1 year)
Senior Representative, Product Supply Administration at SC JOHNSON

Experience Details

Senior Representative, Product Supply Administration

Human Resources

Experienced (Non-Manager)

- Advise and provide analytical support to the business teams IE: Workers benefits, compensation, company policy and procedure, and business objectives for Product Supply department
- Maintain knowledge of legal requirements and government reporting regulations affecting HR and ensure policies, procedures, and reporting are in compliance with SC Johnson Global Standards.
- Contributing in the production planning process in providing workers and distributing them on production lines to meet production KPI’s
- Managing production and ware-houses staff logistics (Meals –Transportation – work Permits – Travels)
- Monitor and motivate staff
- Ensure production targets are met
- Recruit and Train staff for both Manufacturing and Ware Housing
- Pays Workers by calculating pay; overtime verification and calculation; distributing checks; maintaining records.
- Administers Product Supply department purchasing
- Organizing Major Events and travels for the product supply department
- Training and Development Pillar Lead for Cairo Plant, Supporting Operations team to develop technical & personal competencies and team career plans in accordance with skill matrix, supporting other pillars to eradicate losses due to lack of knowledge, skill and right tools. And the main objectives are: o Supporting other Pillars in obtaining the required skills.
o Achieving training Master plan for the whole plant, according to SCJ Global T&D standards.
o Conduct skill matrix for the whole plant


Company Details

SC JOHNSON (multinational)

Cairo, Egypt

101-500 employees

FMCG

N/A

Apr 2015 to Nov 2016 (1 year 7 months)
Representative, Projects Administration at SC Johnson

Experience Details

Representative, Projects Administration

Project/Program Management

Experienced (Non-Manager)

- Reporting directly to the Regional Engineering lead
- Performing all administrative and finance functions for SCJ Cairo projects
- Provide support to the project lead in monitoring the financial performance of the project
- Leading LPG Capacity increase project purchasing and bids awarding
- Handling the projects imported items logistics and clearance
- Leading Plant Capacity increase and Base Business Contracting and purchasing
- Contractors Management and Monitoring, ensuring their compliance with SCJ HSE Standards
- Ensuring that projects are run in compliance with the SC Johnson Global Standards.
- Follow up and guidance to project teams ensuring all procedures complying with SC Johnson global standards.
- Maintaining and integrating project plans
- Tracking & reporting overall progress
- Establishing and maintaining the project documentation library.


Company Details

SC Johnson (multinational)

Cairo, Egypt

501-1000 employees

FMCG

N/A

Jan 2014 to Mar 2015 (1 year 2 months)
Customer Care Representative at Vodafone Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Experienced (Non-Manager)

- Managing customers’ needs via phone.
- Meeting Customers’ requirements.
- Surfing the needed applications.
- Implementing high quality standards of Customer Service in order to exceed their expectations and to assure their satisfaction.
- Monitoring new members in the team and guiding them.
- Handling multitasks (vacations sheet & Lost time Updates, Quality Assurance Tracking for the team).


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Mar 2012 to Dec 2013 (1 year 9 months)
Marketing CommunicationsSpecialist at Landmark Consultations

Experience Details

Marketing CommunicationsSpecialist

Marketing/PR/Advertising

Entry Level

- Create company literature and other forms of communication.
- Create marketing and promotional materials, both print and electronic.
- Work with advertisers for timely and useable ad submissions,
- Copy edit, proofread, and revise communications.
- Design and launch email marketing campaigns.
- Recommend, implement and maintain site design and operation.
- Plan and deliver education courses and materials.
- Work with manager and business units to determine event budget and manage expenses to that budget.
- Promote products and services through public relations initiatives.
- Develop marketing communications campaigns.
- Create thought leadership materials.
- Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
- Identify, develop and execute communications strategy for key media contacts and customer references.
- Research media coverage and industry trends.
- Develop fresh story ideas.
- Conduct extensive media outreach.
- Prepare briefing materials.
- Coordinate scheduling and logistics.
- Coordinate conference, trade shows, and press interviews.
- Manage information.
- Prepare agendas and conduct research.


Company Details

Landmark Consultations

Cairo, Egypt

1-10 employees

Management Consulting

N/A

Jul 2010 to Mar 2012 (1 year 8 months)

Achievements


Now Thanks AWARD for Reaching CFR 95% in March 2017 after 3 months of SAP GoLive.
The target was reaching thos after 6 months.


Now Thanks AWARD for my contribution in improving working environment Jan 2016


For Dedication and Commitment to improve Safety, health and Environment at SC Johnson Facilities and Surrounding Communities


Education

Bsc in Business Administration

Education Details

Bsc

Business Administration, Marketing Management

Higher Technological Institute 10th of ramadan city, Egypt

A / Excellent / 85 -100%

Marketing Management Sales Management Public Relations Public Administration Accounting and Finance Micro and Macro Economics

N/A

Higher Technological Institute 10th of ramadan city
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gaber Al-Ansary Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Gaber Al-Ansary Language School
2004

Certifications

Certificate details

Certificate of Marketing and Sales Mgt. Achievement

Apr 2010

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

ISO Implementation and Internal Auditing

Apr 2015

N/A

N/A

N/A

SGS

N/A

Training and Courses

Training/Course Details

Fundamentals of Project Management

Mar 2014

Logic Management Consultants

N/A

Training/Course Details

Certified International Business Manager

Apr 2012

HPA Centre

N/A

Training/Course Details

Supply Chain

Apr 2009

SMART Oil Services

Internship

Training/Course Details

Sales and Marketing

Jul 2007

American Life Insurance Company (ALICO)

Internship

Training/Course Details

Salaries Tax Law

Mar 2016

Top Business Group

N/A

Training/Course Details

Social Insurance Law

May 2016

Top Business Group

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyst, Customer Fulfillment Product SupplyArabicBusiness AdministrationBusiness-orientedCertificate Of Marketing And Sales Mgt. AchievementCertified International Business ManagerCustomer Care RepresentativeCustomer ServiceCustomer-orientedEnglishEntrepreneurFMCGFundamentals Of Project ManagementGermanHuman ResourcesISO Implementation And Internal AuditingLogisticsManagement ConsultingMarketingMarketing CommunicationsSpecialistMarketing ManagementMicrosoft OfficeOrganizerProgram ManagementProjectProject ManagementRepresentative, Projects AdministrationSC JohnsonSalaries Tax LawSales And MarketingSenior Representative, Product Supply AdministrationSocial Insurance LawSupply ChainSupportTeam PlayerTelecommunicationsTransportationVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Supply Chain

Supply Chain

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

1-3 years

Logistics

Logistics

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Intermediate

: Medium

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Customer-oriented, Organizer, Entrepreneur, Team Player

Online Presence

eg.linkedin.com/pub/hesham-a-hassan/85/634/3b8/

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