Basic Info

Hesham mohamed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Logistics coordinator at Orange Telecom

Experience Details

Logistics coordinator

Logistics/Supply Chain

Experienced (Non-Manager)

i was the contact person from Orange to deal with the transportation companies to handle any transaction in Orange from any place to another , also i was reviewing their monthly invoices , making monthly and daily analysis to calculate their working quality , handle the ship invoices at level one .
i was dealing with Outlook E-Mail , Excel and Word , besides any other application on the WEB


Company Details

Orange Telecom (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Financial Services, Information Technology Services

N/A

Mar 2015 to Aug 2016 (1 year 5 months)
Customer Service Advisor at Raya Contact Center

Experience Details

Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

i worked in Raya as a customer service advisor which i was the contact person who i could handle any customers problems and achieve customer satisfaction , also i hired there to be a Co-Trainer


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacc.com

Oct 2013 to Apr 2015 (1 year 6 months)
Customer Service Representative at Vodafone

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

i was handling the customers problem in their Vodafone lines , Mobiles and ADSL Routers .


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.Vodafone.com

Dec 2012 to Oct 2013 (10 months)

Achievements


i succeed to be a Co-Trainer at Raya


i succeed to be a team leader delegate


Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

el menofia university, Egypt

C / Good / 65 - 75%

N/A

N/A

el menofia university
2007 - 2012
Bachelor's Degree in computer science

Education Details

Bachelor's Degree

computer science

Menofia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menofia University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ebrahemya Al thanawia banen

Egypt

2006

A / Excellent / 85 -100%

N/A

Al Ebrahemya Al thanawia banen
2006

Training and Courses

Training/Course Details

English course

Aug 2007

AUC

N/A

Training/Course Details

CCNA-Routing&Switching;

Sep 2016

Yat

N/A

Training/Course Details

Soft Skills

Oct 2015

Raya Contact Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCNA-Routing&Switching;Computer ScienceCustomer CareCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeEnglishEnglish CourseFinancial ServicesFlexibleHanging Out With FriendsHard WorkerInformation Technology ServicesInternetLogisticsLogistics CoordinatorMicrosoft OfficeNetworkingOrange TelecomPlannerProblem SolverRaya Contact CenterReadingSoft SkillsSupportSupportiveSurfing The InternetTelecommunicationsTransportationTravellingVodafoneWatching English MoviesWorking In TeamsWorking Under Stress

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Tools and Technologies

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Logistics

Logistics

: Intermediate

: High

:

1-3 years

networking

networking

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

logistics

logistics

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/Luukaa19

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