Basic Info

Hend Abdel Rahman

13 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Business Support Manager at Easy group for complete health and beauty care

Experience Details

Business Support Manager

Administration

Experienced (Non-Manager)

• Managing and work with the management team on strategic planning.
• Develop and enforce best practices to ensure data accuracy, approvals, and timely execution.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Study the markets/competitors and review internal and external data, in order to provide modelling, options, insights and recommendations that inform and develop the change plan and business strategy. Prepare detailed reports, presentations and briefing materials related to research outputs.
• Contributes to team effort by accomplishing related results as needed.


Company Details

Easy group for complete health and beauty care

Alexandria, Egypt, Egypt

101-500 employees

FMCG

www.easy-hbc.com

May 2016 to present (7 months)
Digital Marketing Consultant at Korayem dental Clinic, Whitepages Egypt, El Badrawy Hospital, Human Hub MEA, El rowad laser vision and Cambridge Training College- Egypt Office

Experience Details

Digital Marketing Consultant

Marketing/PR/Advertising

Manager

• Getting clients sites higher on the search engine results.
• Selecting search phrases and choosing keywords.
• Analyzing search results via Web Analytic and other specialist software.
• Design, build and maintain our social media presence.
• Launching SEO, PPC campaigns for clients whether on SE or social media channels.
• Optimizing websites and landing pages.
• External link building with relevant high quality third party websites and directories and specialist software.
• Internal link building within sites.
• Overseeing the social media strategy for the company, developing and managing social media marketing campaigns.
• Searching for and finding suitable domain names for clients, and resolving technical issues related
To a client’s website.
• Setup professional email and SMS campaigns by using the latest software.
• Monitoring and tracking the performance of SEO campaigns, including site traffic and back links a nd assess against goals (ROI and KPIs).
• Providing remote support, advice and tips to clients.


Company Details

Korayem dental Clinic, Whitepages Egypt, El Badrawy Hospital, Human Hub MEA, El rowad laser vision and Cambridge Training College- Egypt Office

Alexandria, Egypt, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Oct 2013 to present (3 years 2 months)
Office Manager at BS water and energy

Experience Details

Office Manager

Administration, Engineering - Mechanical/Electrical

Manager

• Responsibilities include controlling the incoming and outgoing documentation process and maintaining files and project reports.
• Record staff attendance.
• Responding to customer enquiries and complaints.
• Using a range of office software, including email, spreadsheets, databases and managing filing systems.
• Dealing with shipping process, track shipments and communicate with clients about the package's progress.
• In charge of the power supply department (filling, setup offers, purchasing orders, and any other related documents).
• Evaluate and manage staff performance.
• Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns.
• Draft, design, and distribute email communications (e-newsletter, event promotions, , and fundraising campaigns).
• Ensure all online assets (websites, registration/ forms, email templates, and social media presence) are updated, backed up, and secure for the users.
• Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.


Company Details

BS water and energy

Alexandria, Egypt, Egypt

51-100 employees

Engineering Services

www.bswaterenergy.com

Dec 2014 to Apr 2016 (1 year 4 months)
Office Manager and E- Marketing Specialist at Nascotours

Experience Details

Office Manager and E- Marketing Specialist

Marketing/PR/Advertising

Manager

• Getting clients sites higher on the search engine results.
• Actively researching, testing and proposing new approaches to improving search engine rankings.
• Selecting search phrases and choosing keywords.
• Launching SEO campaigns for clients.
• Analyzing search results via Web Analytic and other specialist software.
• Optimizing websites and landing pages.
• External link building with relevant high quality third party websites and directories and specialist software.
• Internal link building within sites.
• Resolving technical issues related to a client’s website.
• Constant evaluation of keywords.
• Searching for and finding suitable domain names for clients.
• Monitoring and tracking the performance of SEO campaigns, including site traffic and back links.
• Providing remote support, advice and tips to clients.
• Developing cross platform e-marketing strategies.
• Involved in the annual SEO planning process.
• On Page and Off Page Optimization.
• Organizing research and surveys.
• Carrying out competitor research.
• Producing regular audits and writing up detailed monthly performance and progress reports for clients.
• Writing articles for customers and posting them on relevant blogs, forums and websites.


Company Details

Nascotours

Alexandria, Egypt

51-100 employees

Travel and Tourism

www.nascotours.com

Mar 2014 to Dec 2014 (9 months)
Office manager at Suecal Pharma

Experience Details

Office manager

Administration

Manager

• Make high-level contacts of a sensitive nature inside and outside the company.
• Arrange complex meetings, including board meeting packages, and handle all other meeting material.
• Efficiently manage large copy jobs and scanning of documents for due diligence projects.
• Contribute new ideas that help drive efficiency/integration/revolution of the company’s efforts.
• Anticipate a variety of needs and problems and proactively suggest approaches and solutions.
• Support recruiting efforts by coordinating interview schedules with potential candidates, distributing resumes and schedules to the interviewers; as necessary, coordinate travel arrangements for candidates.
• Monitor and maintain executive’s email; read, research and route correspondence; and take appropriate action based on subject matter of correspondence.
• Assist in preparing presentations for internal meetings, Board of Director and Audit committee meetings.
• Coordinate travel arrangements for staff and visitors, ground transportation and timely creating expense reports.
• Generate month-end expenses reports.
• Maintain office supplies and verify receipt of supplies.
• Contribute to the broader team by supporting individuals in various ways as requested.
• Provide administrative support such as collecting and analyzing information; producing and transcribing, formatting, inputting, editing, retrieving, copying and transmitting such data, text and graphics; and accurately distributing and filing resulting information as needed.
• Keep tracking the daily reports, calls, and activities of medical representatives to ensure accuracy of monthly analysis.
• Other duties as assigned or as business needs require.


Company Details

Suecal Pharma

Alexandria, Egypt

51-100 employees

Pharmaceuticals

www.suecal.com

Oct 2012 to Jan 2014 (1 year 3 months)
Office manager at Marine Tech

Experience Details

Office manager

Administration

Experienced (Non-Manager)

• Handle incoming mails and reply to pre-approved standard mails.
• Mark mail by degree of urgency to streamline manager’s time.
• Take dictations/notes and type letters accurately.
• Develop and maintain an effective filing system so as to ensure speedy retrieval of information.
• Book entire travel arrangements (flight tickets, hotel reservation, internal and external transportation)
• Strive to maintain excellent relations with customers and suppliers.
• Present an excellent portrayal of the company to other parties.
• Provide company with the required data for new projects such as suppliers, freight cost, etc.
• Evaluate costs and analyze them case by case to calculate the net profits.
• Search for suitable suppliers for any new inquiries from our clients.
• Set up offers to clients.
• Follow up and organize necessary answers in any bid processes initiated by clients.
• Setup commercial and commission invoices.
• Follow up with the shipping companies to ensure clients receive their goods promptly.


Company Details

Marine Tech

ALEXANDRIA EGYPT, Egypt

11-50 employees

Marine Manufacturing & Services

www.marinetech-are.com

May 2008 to Sep 2012 (4 years 4 months)
Supervisor at Destination

Experience Details

Supervisor

Administration

Manager

• Supervise all front desk activity to optimize all guest interactions into potential sales outcome.
• Deliver customer service to exceed guest expectations.
• Assign duties, responsibilities and staff roster.
• Provide coaching to ensure high quality service levels achieved and all policies
• And procedures correctly applied.
• Issuing and re-issuing of tickets in voluntary and involuntary situations.
• Re-booking of guests in case of operational irregularities.
• Prepare sales contracts, process orders and make delivery arrangements.
• May help set direction or guidelines, and assign or review work of others.
• May help organize and conduct sales campaigns.
• Participate in trade shows or other promotions.


Company Details

Destination

Alexandria, Egypt

51-100 employees

Travel and Tourism

N/A

Mar 2007 to Apr 2008 (1 year 1 month)
Customer Services at Sangiovanni, Renaissance and Sheraton hotels

Experience Details

Customer Services

Customer Service/Support

Experienced (Non-Manager)

• Describe the product benefits and any special offers.
• Give advice about how these may benefit customers personally.
• Persuade customers to accept a trial period or a visit from a sales representative.
• Gather and document information about the customer.
• Enter notes into a computer, including dates for follow up calls.
• Take orders and arrange for delivery and bills to be sent.
• Achieve target which company always put it (monthly or weekly).


Company Details

Sangiovanni, Renaissance and Sheraton hotels

Alexandria, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2004 to Feb 2007 (2 years 4 months)

Education

Commerce in Accounting

Education Details

Commerce

Accounting

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
1997 - 2001

Certifications

Certificate details

Business Administration Diploma

Feb 2015

N/A

http://www.ctcbritain.com/ctc1/certsearchframeset.php?certid=25032029988&submit=Certificate+search

25032029988

Cambridge Training College

Business Administration diploma- Cambridge training college- London with grade excellent

Training and Courses

Training/Course Details

SEO

Aug 2013

Digital hub

N/A

Training/Course Details

Commercial Excel

Oct 2013

EAAC

N/A

Training/Course Details

BUSINESS English Diploma

Apr 2015

American Council Egypt

N/A

This profile is fresh!
Last update 18 days ago.

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Profile Skills and Keywords

AccountingAdministrationAnalyticalBUSINESS English DiplomaBusiness AdministrationBusiness Administration DiplomaBusiness Support ManagerBusiness-orientedCommercial ExcelCustomer ServiceCustomer ServicesDetails-orientedDigital MarketingDigital Marketing ConsultantEngineering ServicesEnglishEntrepreneurFMCGHealthcare And Medical ServicesHospitalityHotelsMarine Manufacturing & ServicesMarketingOffice AdministartionOffice ManagementOffice ManagerOffice Manager And E- Marketing SpecialistPharmaceuticalsSEOSupervisorSupportTeam PlayerTeam WorkTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Digital Marketing

Digital Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Office administartion

Office administartion

: Expert

: Extreme - I love it!

:

More than 7 years

Business Administration

Business Administration

: Expert

: Extreme - I love it!

:

More than 7 years

SEO

SEO

: Expert

: Extreme - I love it!

:

3-5 years

Office Management

Office Management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Details-oriented, Entrepreneur, Team Player

Online Presence

http://eg.linkedin.com/pub/hend-mourad/49/11a/324https://www.facebook.com/mayar.moradwww.emarketingalex.blogspot.comhttp://adminasstalex.blogspot.com/

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