Basic Info

Hend Ahmad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CRM Executive at DAMAC

Experience Details

CRM Executive

Customer Service/Support

Experienced (Non-Manager)

- Handing over units to clients.
- Coordinating with other departments to finalize units’ fit-out process.
- Providing clients with all the required documents to assist them finalizing the finishing process of their units.
- Coordinating with the Financial and Collection departments to assure the financial status of each client is proper.
- Receiving clients’ inquiries, requests and complaints.
- Following up with different departments to make sure all clients’ requests are being met.
- Using IPMS to document clients’ cases.


Company Details

DAMAC (multinational)

Cairo, Egypt

More then 1000 employees

Real Estate/Property Management

N/A

Dec 2013 to Jul 2014 (7 months)
Customer Care Architect at Palm Hills Developments

Experience Details

Customer Care Architect

Engineering - Construction/Civil/Architecture, Customer Service/Support

Experienced (Non-Manager)

- Receiving clients' technical inquiries, requests and complaints.
- Preparing the required drawings, if the request requires preparing new or modified drawings.
- Following up with different departments to make sure all clients' requests and complaints are being handled or fixed properly.
- Updating clients with their requests' or complaints' recent status.
- Keeping clients updated with their units’ construction status, its completion percentage, and the whole project’s construction status.
- Attending meetings with different departments, discussing most frequent complaints received from clients, their requests, and their remarks; to accomplish more satisfying service that will live up to clients’ expectations.
- Handing over units to clients, submitting any remarks, and making sure the submitted remarks are fixed as requested by clients.


Company Details

Palm Hills Developments

Cairo, Egypt

More then 1000 employees

Real Estate/Property Management

www.palmhillsdevelopments.com

Apr 2010 to Apr 2013 (3 years)

Education

BSc in Architecture

Education Details

BSc

Architecture

Helwan University, Faculty of Fine Arts, Egypt

Not specified

N/A

N/A

Helwan University, Faculty of Fine Arts
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Nozha Languages Schools

Egypt

2004

A / Excellent / 85 -100%

N/A

El-Nozha Languages Schools
2004

Training and Courses

Training/Course Details

Soft Skills

May 2009

ITI

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArchitectureAutoCADBuilding ConstructionBusiness-orientedCRMCRM ExecutiveCustomer Care ArchitectCustomer RelationsCustomer ServiceDAMACDetails-orientedEnglishExecutorFoodHard WorkerHelping OthersIPMSMicrosoft OfficeMusicPersonal DevelopmentProperty ManagementReal EstateSense Of AchievementSkilled TradesSoft SkillsSupportSupportive

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Advanced

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

5-7 years

CRM

CRM

: Intermediate

: Medium

:

1-3 years

IPMS

IPMS

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Architecture

Architecture

: Intermediate

: Little

:

1-3 years

Customer Relations

Customer Relations

: Intermediate

: Little

:

3-5 years

Key Skills

Executor, Business-oriented, Hard worker, Details-oriented, Supportive

Online Presence

Public Profilehttps://eg.linkedin.com/in/hend-ahmad-11470732

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