Basic Info

Name: Hend Ahmad

Professional Experience: 4 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

CRM Executive at DAMAC

Experience Details

Job Title: CRM Executive

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: - Handing over units to clients.
- Coordinating with other departments to finalize units’ fit-out process.
- Providing clients with all the required documents to assist them finalizing the finishing process of their units.
- Coordinating with the Financial and Collection departments to assure the financial status of each client is proper.
- Receiving clients’ inquiries, requests and complaints.
- Following up with different departments to make sure all clients’ requests are being met.
- Using IPMS to document clients’ cases.

Company Details

Name: DAMAC (multinational)

Location: Cairo, Egypt

Size: More then 1000 employees

Industries: Real Estate/Property Management

Website: N/A

Dec 2013 to Jul 2014 (7 months)

Customer Care Architect at Palm Hills Developments

Experience Details

Job Title: Customer Care Architect

Job Role: Engineering - Construction/Civil/Architecture, Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: - Receiving clients' technical inquiries, requests and complaints.
- Preparing the required drawings, if the request requires preparing new or modified drawings.
- Following up with different departments to make sure all clients' requests and complaints are being handled or fixed properly.
- Updating clients with their requests' or complaints' recent status.
- Keeping clients updated with their units’ construction status, its completion percentage, and the whole project’s construction status.
- Attending meetings with different departments, discussing most frequent complaints received from clients, their requests, and their remarks; to accomplish more satisfying service that will live up to clients’ expectations.
- Handing over units to clients, submitting any remarks, and making sure the submitted remarks are fixed as requested by clients.