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HEND MOHAMED MAHMOUD EL-BANHAWY

customer service / receptions

Sharjah, United Arab Emirates

Work Experience

  • Call centerFull Time

    Vodafone

    Feb 2017 - Present -8 yrs, 5 months

    Egypt , Cairo

    • Manger of my own businessFull Time

      Own business

      Jan 2015 - Oct 2016 -1 yr, 9 months

      Egypt

      • receptionistFull Time

        Conference&Hotel;" –Benisuef University

        Feb 2011 - Mar 2012 -1 yr, 1 month

        Egypt , Beni Suef

        • Job Details:- Handling &answering; customer inquiries and complains. -Provide customers with full information about the hotel services. - Produce Daily financial reports & daily feedback to Management Team regarding customers complains. - Daily following up with customers - Coordinate and monitor reservation of meetings, events and projects. - Responsible for Room reservation.

      • register in "Registration & Learners Affairs department"Full Time

        Open learning center" – Banisuef university

        Apr 2010 - Mar 2011 -11 months

        Egypt , Beni Suef

        • Job Details:Responsible for student registration &Data; entry -Handling &answering; students inquires and complains.

        • Education

        • BA in commerce

          Beni Suef University (BSU)

          Jan 2005 - Jan 2009 - 4 yr

        Skills

        • Microsoft Office
        • Customer Service

        Languages

        • English

          Fluent

        • Arabic

          Fluent

        Training & Certifications

        • IcdL Microsoft office 2007

          2013

        • English

          AXON "Global Education Network " Power Education Publication·2012

        • English

          AXON "Global Education Network " Power Education Publication·2011

        • toefl

          2009

        • pre-toefl

          2009

        • Commination skills ,Interview skills ,How to make a professional C.V

          Ebdaa Board Of Neuro-Linguistic programming Training ·2008

        • Microsoft Office Program 2003

          Banisuef University ·2005
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