HM
Hend Mamdouh
Account Executive at Universe Trading Company (UTC)
EgyptWork Experience
Universe Trading Company (UTC)
Nov 2023 - Present -1 yr, 8 months
Egypt
- Job Details:Managing over 150+ B2B client accounts (indoor sales). Responsible for full account cycle: creating accounts, payment setup, credit limits, and tracking orders. Using SAP for daily operations: order entry, invoicing, client history, and movement tracking. Coordinating with warehouse, logistics, and delivery teams. Preparing movement sheets and updating client details. Solving complaints and ensuring client satisfaction.
Senior Customer Care Representative
Kantar Company
Feb 2023 - Oct 2023 -8 months
Egypt
- Job Details:Leading a small support team. Providing advanced training and support to junior agents. Handling escalated client issues.
Kantar Company
May 2018 - Feb 2023 -4 yrs, 9 months
Egypt
- Job Details:Used NIPO and Zoiper systems to manage customer calls and data. Researched client needs across real estate and mobile network sectors. Provided product and technical support, and reported system issues.
Education
Bachelor's Degree in English Literature
Kafrelsheikh University (KFS)Jan 2021
Skills
Languages
Arabic
FluentEnglish
Intermediate