Basic Info

Heidi AbdElWahab

9 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at Centro Global Solutions

Experience Details

Team Leader

Customer Service/Support, Medical/Healthcare

Manager

• Handling team inquiries and complaints
• Conducting team meetings
• Coaching reps for their opportunities
• Motivating the team
• Monitoring the team performance as well as the individual performance
• Adhering to daily and monthly team targets


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services , Medical Devices and Supplies, Telecommunications

http://centroglobalsolutions.com/

Dec 2012 to Sep 2016 (3 years 9 months)
Executive Assistant at The Regional Center for Strategic Studies

Experience Details

Executive Assistant

Administration, Human Resources

Manager

1.Maintaining computer data bases, assisting with mailings, ordering supplies, filing and performing a variety of administrative office tasks.
2.Provides assistance to the Office Manager Managing Director and other company Directors as required or as requested.
3.Responsible for developing, implementing and updating office policies and procedures including scheduling appointments, processing mail and ordering supplies.
4.Coordinates all travel arrangements for the company, researches and make flight hotel and rental car reservations in accordance with company policies and to obtain most economical and efficient travel itinerary and schedules in accordance with authorized travel requests.
5.Keeping the Human Resource record for all employees.


Company Details

The Regional Center for Strategic Studies

Giza, Egypt

N/A

Writing and Editing, Research , Public Relations and Communications

http://rcssmideast.org/

Apr 2012 to Dec 2012 (8 months)
International Technical Support “Senior Advisor” at Vodafone "Vodafone International services VIS"

Experience Details

International Technical Support “Senior Advisor”

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone "Vodafone International services VIS" (multinational)

Giza, Egypt

N/A

Telecommunications

www.vodafone.com

Aug 2009 to Mar 2012 (2 years 7 months)
Administrative Assistant at Joud Real Estate

Experience Details

Administrative Assistant

Sales/Retail, Human Resources, Administration

Experienced (Non-Manager)

1.Maintaining computer data bases, assisting with mailings, ordering supplies, filing and performing a variety of administrative office tasks.
2.Provides assistance to the Office Manager Managing Director and other company Directors as required or as requested.
3.Responsible for developing, implementing and updating office policies and procedures including scheduling appointments, processing mail and ordering supplies.
4.Coordinates all travel arrangements for the company, researches and make flight hotel and rental car reservations in accordance with company policies and to obtain most economical and efficient travel itinerary and schedules in accordance with authorized travel requests.
5.Keeping the Human Resource record for all employees.


Company Details

Joud Real Estate

Giza, Egypt

51-100 employees

Real Estate/Property Management

http://www.joudworld.com/WorldOfJoud.aspx

May 2008 to Jun 2009 (1 year 1 month)
Reception Agent at Four Seasons Hotels and Resorts

Experience Details

Reception Agent

Hospitality/Hotels/Food Services

Student

1.Check in guests, ensuring proper credit is received, special requests are noted/ fulfilled and accurate information is established.
2.Communicate with all departments regarding in house VIPs and any special needs.
3.Maintain an up to date working knowledge of all hotel amenities as well as any special events.
4.Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
5.Maintain house bank and handle all checks and cash according to hotel policies and procedures.
6.Follow set procedures on posting, charges, cashing checks, safe deposits and refunds.


Company Details

Four Seasons Hotels and Resorts (multinational)

Giza, Egypt

More then 1000 employees

Hospitality/Hotels

http://www.fourseasons.com/cairofr/landing_3/?source=gaw12cfrS03&kw=four+season+cairo+first+residence&creative=13823700647&KW_ID=shYa0xUnr|pcrid|13823700647&gclid=CMbu87KeqLICFUQLfAodQ2wA-g

Apr 2007 to Mar 2008 (11 months)

Achievements


I have achieved the Six Sigma Certificate for the Yellow Belt from AUC

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, Finance, Business Management

Modern Academy Maadi, Egypt

Not specified

N/A

N/A

Modern Academy Maadi
2008 - 2013
High School - IGCSE

High School Details

IGCSE

Manor House Language School

Egypt

2006

B / Very Good / 75 - 85%

N/A

Manor House Language School
2006

Certifications

Certificate details

Six Sigma - Yellow Belt

Oct 2015

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Spin "Selling Skills"

Apr 2009

N/A

N/A

N/A

Logic Management Consultant

N/A

Training and Courses

Training/Course Details

FSITP "Four Seasons Integrated Training Program"

Sep 2007

Four Seasons CAF

N/A

Training/Course Details

REZPRO "Hotel Reservations Selling Course"

May 2008

Four Seasons CAF

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationAdministrative AssistantAdministrative/SecretaryArabicBusiness DevelopmentBusiness ManagementCall Center ManagementCentro Global SolutionsComputerConsumer ServicesCustomer ServiceDrawingEnglishExecutive AssistantFSITP "Four Seasons Integrated Training Program"FinanceFlexibleFood ServicesFour Seasons Hotels And ResortsHandles StressHard WorkerHospitalityHotel HospitalityHotelsHuman ResourcesInternational Technical Support Senior AdvisorInternetLeading A TeamManagementMedicalMedical Devices And SuppliesMicrosoft OfficeOperaOrganizerPresentation SkillsProperty ManagementPublic Relations And CommunicationsREZPRO "Hotel Reservations Selling Course"ReadingReal EstateReception AgentResearchRetailSalesSales SpecialistSix Sigma - Yellow BeltSpin "Selling Skills"SupportSwimmingTeam LeaderTeam PlayerTelecommunicationsTravellingVodafone "Vodafone International Services VIS"Writing And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

Sales

Sales

: Intermediate

: Medium

:

3-5 years

Administration

Administration

: Intermediate

: Extreme - I love it!

:

1-3 years

Opera

Opera

: Beginner

: High

:

1-3 years

Fields of Expertise

Call Center Management

Call Center Management

: Expert

: Medium

:

3-5 years

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Administrative/Secretary

Administrative/Secretary

: Advanced

: Extreme - I love it!

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Hotel Hospitality

Hotel Hospitality

: Intermediate

: Extreme - I love it!

:

1-3 years

Sales Specialist

Sales Specialist

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/heidi-abdelwahab-60439456http://www.facebook.com/heidi.wahab

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