Basic Info

Heidi labib

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior technical call center at Vodafone UK

Experience Details

Senior technical call center

Customer Service/Support

Experienced (Non-Manager)

• Assists customers and provide the necessary information to resolve their problems.
• Handle Customers technical Queries.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Provide customers with product and service information.
• Follow up customer calls where necessary


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to present (1 year 8 months)
English Teacher at Blossoms nursery

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Blossoms nursery

Cairo, Egypt

11-50 employees

Engineering Services, Education

N/A

Sep 2010 to Aug 2011 (11 months)
English Teacher at Blossoms nursery

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Blossoms nursery

Cairo, Egypt

11-50 employees

Engineering Services, Education

N/A

Sep 2010 to Aug 2011 (11 months)
Counselor Assistant On temporary basis In Counselor Section at Canadian embassy

Experience Details

Counselor Assistant On temporary basis In Counselor Section

Administration

Experienced (Non-Manager)

• Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment.

• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies

• Contributes to team effort by accomplishing related results as needed.


Company Details

Canadian embassy

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2005 to Jun 2005 (1 month)
Customer Account Executive at Aramex

Experience Details

Customer Account Executive

Customer Service/Support

Experienced (Non-Manager)

• Handle Customers Accounts.
• Market & set sales plans for the sales team.
• Follow up the inbound and outbound shipments, invoicing process and
collection.
• Handle all the correspondences related to the shipments, sales and
marketing plans.
• Acting as a customer care to the clients if it’s related to their shipments.
• Handling forms & procedures related to the ISO and quality assurance


Company Details

Aramex (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Mar 2001 to May 2004 (3 years 2 months)
: Customer Care Representative at First Service Company

Experience Details

: Customer Care Representative

Customer Service/Support

Experienced (Non-Manager)

• Handle the Customers daily queries.
• Daily face interaction with the clients.
• Receive orders or complaints and direct it to the persons concerned


Company Details

First Service Company

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jun 1999 to Feb 2001 (1 year 8 months)
Secretary at EgyptianAmerican Bank

Experience Details

Secretary

Accounting/Finance, Banking

Entry Level

• Arranging appointments & daily agenda.
• Take minutes of meetings.
• Developing & following up the filling system of the office.
• Assist in the preparation of monthly reports to be sent to Sales Director.
• All kinds of reservations for any event with Hotels and cruises
• Dealing with Hotels and issuing contracts for the Suppliers


Company Details

EgyptianAmerican Bank

Cairo, Egypt

More then 1000 employees

Banking

N/A

Nov 1997 to May 1999 (1 year 6 months)
Secretary at King Tut Travel

Experience Details

Secretary

Administration

Entry Level

• Arranging appointments & daily agenda.
• Take minutes of meetings.
• Developing & following up the filling system of the office.
• Assist in the preparation of monthly reports to be sent to Sales Director.
• All kinds of reservations for any event with Hotels and cruises
• Dealing with Hotels and issuing contracts for the Suppliers


Company Details

King Tut Travel

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Sep 1997 to Oct 1997 (1 month)

Education

Bachelor's Degree in english

Education Details

Bachelor's Degree

english

Faculty of Arts, Egypt

C / Good / 65 - 75%

english literature

N/A

Faculty of Arts
1994 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Armenian catholic sisters school

Egypt

1992

B / Very Good / 75 - 85%

N/A

Armenian catholic sisters school
1992

Training and Courses

Training/Course Details

performsance managemetn

Mar 2002

german

N/A

Training/Course Details

leadershintp and managment

Apr 2002

german

N/A

Training/Course Details

excel course

Apr 1998

IBM

N/A

Training/Course Details

WORD COURSE

May 1998

IBM

N/A

Training/Course Details

Microsoft Office

May 1998

IBM

N/A

Excel at St.Mark
Sep 2014

Training/Course Details

Excel

Sep 2014

St.Mark

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

: Customer Care RepresentativeAccountingAdministrationArabicAramexBankingConsumer ServicesCounselor Assistant On Temporary Basis In Counselor SectionCustomer Account ExecutiveCustomer ServiceEducationEngineering ServicesEnglishEnglish TeacherExcelExcel CourseFinanceFrenchHandles StressHard WorkerInsuranceInteractiveLeadershintp And ManagmentMicrosoft ExcelMicrosoft OfficeMicrosoft WordOrganizerPerformsance ManagemetnSecretarySenior Technical Call CenterSupportTeam PlayerTelecommunicationsTravel And TourismVodafone UKWORD COURSE

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Organizer, Handles Stress, Interactive, Team Player

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