Basic Info

Hebatalla youssef

6 years

Caito, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service Representative at M2 developments

Experience Details

Senior Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Influences customers to buy or retain product or service by following a prepared script to give product reference information.
• Generate and analysis report from CRM


Company Details

M2 developments

Giza, Egypt, Egypt

101-500 employees

Real Estate/Property Management

N/A

Jun 2016 to present (6 months)
Senior Collection Representative and Customer service at Ace life insurance

Experience Details

Senior Collection Representative and Customer service

Customer Service/Support

Experienced (Non-Manager)

• Answer customer questions regarding problems with their accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
• Perform various administrative functions for assigned accounts, such as recording address changes of the customers

• Responsible to collect from credit card agency.


Company Details

Ace life insurance

Cairo, Egypt

501-1000 employees

Insurance

http://www.acegroup.com/mena-en/about-ace/about-ace-in-egypt.aspx/

Jun 2012 to May 2016 (3 years 11 months)
Customer service at Taghreed office for insurance consulting

Experience Details

Customer service

Customer Service/Support

Entry Level

N/A


Company Details

Taghreed office for insurance consulting

el maadi, Egypt

1-10 employees

Insurance

N/A

Sep 2011 to May 2012 (8 months)
Call center agent at Barclays

Experience Details

Call center agent

Banking

Entry Level

• Answer customer questions regarding problems with their accounts.


Company Details

Barclays

el maadi, Egypt

More than 1000 employees

Banking

N/A

May 2010 to Sep 2011 (1 year 4 months)
Telesales at Raya

Experience Details

Telesales

Sales/Retail

Entry Level

N/A


Company Details

Raya

El-Maadi, Egypt

101-500 employees

Telecommunications

N/A

Feb 2010 to Mar 2010 (1 month)

Education

Bachelor's Degree in International Business Administration

Education Details

Bachelor's Degree

International Business Administration

Sadat Academy for management science in Maadi and university of new Brunswick in Canada, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for management science in Maadi and university of new Brunswick in Canada
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

safya zaghlol

Egypt

2005

B / Very Good / 75 - 85%

N/A

safya zaghlol
2005

Certifications

Certificate details

Preparing Masters

Jan 2012

N/A

N/A

N/A

Sadat academy for management science

Preparing Masters on Sadat academy for management science , major International Business Administration

Training and Courses

Training/Course Details

2007 {YAT Professional Diploma in Accounting}

Jun 2008

YAT education center

Strong knowledge about all Windows versions (XP ) Strong knowledge about the Internet. Strong knowledge about Internet Explorer tools. Strong knowledge about all program of Microsoft office 2007 (Word, Excel, Access, PowerPoint

Training/Course Details

training at Egyptian Petroleum Authority

Jul 2007

Petroleum

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

2007 {YAT Professional Diploma In Accounting}ArabicBankingBusiness DevelopmentCall Center AgentCustomer ServiceCustomer Service And Collection RepresentativeCustomer-orientedEnglishInsuranceInternational Business AdministrationOrganizerPlannerPreparing MastersProblem SolverProperty ManagementReal EstateRetailSalesSenior Collection Representative And Customer ServiceSenior Customer Service RepresentativeSupply ChainSupportTeam PlayerTelecommunicationsTelesalesTraining At Egyptian Petroleum Authority

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Fields of Expertise

Customer service and Collection Representative

Customer service and Collection Representative

: Intermediate

: Medium

:

3-5 years

supply chain

supply chain

: Beginner

: Medium

:

Less than 1 year

Key Skills

Planner, Customer-oriented, Organizer, Problem Solver, Team Player

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