Basic Info

Hebatallah Elamin

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account executive at Emeco Trvael

Experience Details

Account executive

Marketing/PR/Advertising , Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

I'm responsible for the accommodation and planning of high value customers as well as incentive packages
qualifications and skills needed are
customer service
customer retention
customer satisfaction and creating new exclusive ideas for the travel packages and events


Company Details

Emeco Trvael

Aswan, Egypt

More than 1000 employees

Travel and Tourism

N/A

Aug 2012 to present (5 years)
Business Management Instructor (volunteer) at Aswan University

Experience Details

Business Management Instructor (volunteer)

Training/Instructor

Entry Level

N/A


Company Details

Aswan University

Aswan, Egypt

More than 1000 employees

Education

N/A

Nov 2014 to present (2 years 9 months)
Customer Service Ad visor at Vodafone UK

Experience Details

Customer Service Ad visor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2010 to Feb 2011 (6 months)
Customer service advisor at Orange

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2007 to Nov 2009 (2 years)

Education

Technical Diploma in Marketing

Education Details

Technical Diploma

Marketing

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

principles of marketing consumer behavior professional selling skills marketing research contemporary management IMC branding strategic marketing

N/A

American University in Cairo (AUC)
2015 - 2016
Bachelor's Degree in Business Management

Education Details

Bachelor's Degree

Business Management

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2002 - 2005
Technical Diploma in Management

Education Details

Technical Diploma

Management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

principles of management organizational behavior principles of marketing

N/A

American University in Cairo (AUC)
2004 - 2005

Certifications

Certificate details

• International B2B Marketing online certificate

May 2015

86.5 out of 100

https://www.coursera.org/account/accomplishments/records/VJ54M95GQZGD

N/A

Yonsei University ( Coursera) 2015

N/A

Certificate details

• International hospitality services Marketing online certificate

Aug 2017

76.5 out of 100

https://www.coursera.org/account/accomplishments/records/TZ2X6ZRTDTFY

N/A

Yonsei University ( Coursera) 2017

N/A

Training and Courses

Training/Course Details

Customer Service

Sep 2006

Raya Telcommunication

• Customer service Internship (Rock Hurst University Continuing Education Center in association with RAYA Telecommunications) 6/2006 - 9/2006

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

Account ExecutiveBusiness ManagementBusiness Management InstructorBusiness-orientedCreativeCustom MotorcyclesCustomer ServiceCustomer Service Ad VisorCustomer Service AdvisorCustomer-orientedDancingEducationEnglishEntrepreneurGermanHospitalityManagementMarketingNatureOrangePersistentReadingShootingSupportTelecommunicationsTourismTravelTravel And TourismVodafone UK International Hospitality Services Marketing Online Certificate International B2B Marketing Online Certificate

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

customer service

customer service

: Advanced

: Medium

:

3-5 years

hospitality

hospitality

: Intermediate

: High

:

1-3 years

marketing

marketing

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Customer-oriented, Creative, Persistent, Entrepreneur

Online Presence

http://bit.ly/2sKI8w0

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