Basic Info

Heba Omran

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Recruitment at Etisal Internaional

Experience Details

HR Recruitment

Human Resources

Entry Level

*screening
*telephone call skills
*Interview skills
*Complete data entry
*Data analysis
*participate in the recruitment and on boarding of new team members


Company Details

Etisal Internaional

Cairo, Egypt

More than 1000 employees

Consumer Services , Human Resources , Outsourcing/Offshoring

http://www.etisal-int.com/

Mar 2016 to present (10 months)
Customer Services Representative at Raya Contact Center

Experience Details

Customer Services Representative

Customer Service/Support

Experienced (Non-Manager)

Answering customers inquiries and resolving their problems insuring highest standards of customer satisfaction


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

May 2014 to Mar 2016 (1 year 10 months)
Public Relation at ELSTC

Experience Details

Public Relation

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

ELSTC

Cairo, Egypt

1-10 employees

Education

N/A

Apr 2010 to Jan 2011 (9 months)

Education

· BSc of commerce, department of Accounting from Ain shams university, class 2013. in Accounting

Education Details

· BSc of commerce, department of Accounting from Ain shams university, class 2013.

Accounting

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2006 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

wadi asfany high school

United Arab Emirates

2005

B / Very Good / 75 - 85%

N/A

wadi asfany high school
2005

Certifications

Certificate details

Human Resource Diploma

Dec 2015

N/A

N/A

N/A

Change

N/A

Training and Courses

Training/Course Details

Human Resource Management

Dec 2015

Change Center

I learned what is HR Recruitment , Training and planning , Personal , Compensation and benefit and labour law .

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicConsumer ServicesCustomer ServiceCustomer Services RepresentativeEducationEnglishFashionFlexibleHR RecruitmentHandles StressHard WorkerHelping PeopleHuman Resource DiplomaHuman Resource ManagementHuman ResourcesInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingPublic RelationReadingRecruitmentSecretarySocialSupportTeam PlayerTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Secretary

Secretary

: Expert

: Extreme - I love it!

:

Less than 1 year

public Relation

public Relation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/heba-refqy-260b57109boba_omran88@hotmail.com

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