Basic Info

Heba Omran

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Recruitment at Etisal Internaional

Experience Details

HR Recruitment

Human Resources

Entry Level

*screening
*telephone call skills
*Interview skills
*Complete data entry
*Data analysis
*participate in the recruitment and on boarding of new team members


Company Details

Etisal Internaional

Cairo, Egypt

More than 1000 employees

Consumer Services , Human Resources , Outsourcing/Offshoring

http://www.etisal-int.com/

Mar 2016 to present (9 months)
Customer Services Representative at Raya Contact Center

Experience Details

Customer Services Representative

Customer Service/Support

Experienced (Non-Manager)

Answering customers inquiries and resolving their problems insuring highest standards of customer satisfaction


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

May 2014 to Mar 2016 (1 year 10 months)
Public Relation at ELSTC

Experience Details

Public Relation

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

ELSTC

Cairo, Egypt

1-10 employees

Education

N/A

Apr 2010 to Jan 2011 (9 months)

Education

· BSc of commerce, department of Accounting from Ain shams university, class 2013. in Accounting

Education Details

· BSc of commerce, department of Accounting from Ain shams university, class 2013.

Accounting

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2006 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

wadi asfany high school

United Arab Emirates

2005

B / Very Good / 75 - 85%

N/A

wadi asfany high school
2005

Certifications

Certificate details

Human Resource Diploma

Dec 2015

N/A

N/A

N/A

Change

N/A

Training and Courses

Training/Course Details

Human Resource Management

Dec 2015

Change Center

I learned what is HR Recruitment , Training and planning , Personal , Compensation and benefit and labour law .

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicConsumer ServicesCustomer ServiceCustomer Services RepresentativeEducationEnglishFashionFlexibleHR RecruitmentHandles StressHard WorkerHelping PeopleHuman Resource DiplomaHuman Resource ManagementHuman ResourcesInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingPublic RelationReadingRecruitmentSecretarySocialSupportTeam PlayerTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Secretary

Secretary

: Expert

: Extreme - I love it!

:

Less than 1 year

public Relation

public Relation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/heba-refqy-260b57109boba_omran88@hotmail.com

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