Basic Info

Heba refaee

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager at Bema Décor and Interior Design

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

• Organizing and servicing meetings (producing agendas and taking minutes).
• Coordinating mail-shots and similar publicity tasks.
• Sending Emails to the company' clients (current and potentials).
• Contact with our clients to help them choosing the right products from the range of the available lists.
• Follow up client's requests with stakeholders like the printing house by emails or phone calls.
• Developing and implementing new administrative systems, such as record management.
• Recording office expenditure and managing the budget.
• Organizing the office layout and maintaining supplies of stationery and equipment;
Maintaining the condition of the office and arranging for necessary repairs.
• Organizing meetings with staff, preparing agenda and taking minutes.
• Overseeing the recruitment of new staff, sometimes including training and induction.
• Responding to customer enquiries and complaints.
• Reviewing and updating health and safety policies and ensuring they are observed.
• In charge of the company page on Facebook: create posts& reply to comments and messages.
• Preparing the Facebook page photos and artwork on the Photoshop.
• In charge of employees attendance and deliver it to accounting.
• Receiving sideboard's requests and deliver it to accountant.


Company Details

Bema Décor and Interior Design

6 October City, Giza, Egypt

1-10 employees

Real Estate/Property Management

www.bemadecor.com

Apr 2016 to present (8 months)
SAHWA Activity in-Charge at • Resala NGO

Experience Details

SAHWA Activity in-Charge

Administration, Project/Program Management

Experienced (Non-Manager)

• Design the activity monthly plan and objectives.
• Follow up on the day-to-day work with the different committees and departments.
• Follow up on the implementation of the monthly plan with other departments.
• Compile, write and prepare the monthly report and send it to the activity's technical manager and the follow-up unit.
• Manage all the activity's financial transactions, which not limited to: opening and closing accounts, the activity's expenditure and completing all the necessary paper work with the financial department.
• Manage and follow up the implementation of the activity's committees' plans and objectives.
• Manage more than 20 volunteers distributed in the activity's seven committees namely: Cases reception; Cases exploring, Cases follow-ups, Communication, Publicity, Awareness and Training Courses.


Company Details

• Resala NGO

Giza, Egypt, Egypt

501-1000 employees

Non-Profit Organizations

www.resala.org

Nov 2014 to Apr 2016 (1 year 5 months)
Cases receptionist and Follow up in-Charge at • Resala NGO

Experience Details

Cases receptionist and Follow up in-Charge

Administration

Experienced (Non-Manager)

• Receiving complaints and the registered cases’ requests who ask for help.
• Recording the complaints and requests and follow up these complaints and requests with the specialized employee from the Social Aids department.
• Calling the cases and inform them with the status of their requests.
• Recording the medical treatments requests for the cases and follows up the emanation of the medical letters and gives it to the requesters.
• Continuance follow up to the cases’ request and work on complete their papers and give it to the specialized employee.
• Receiving complaints and requests through the telephone.
• Receiving donors’ requests through telephone or face to face meetings in order to replay and attain their requests (employment- receives specie and monetary donates).
• Receiving requests of other associations which Resala deals with all over Egypt in order to provide medicine for their registered cases.


Company Details

• Resala NGO

Giza, Egypt, Egypt

501-1000 employees

Non-Profit Organizations

www.resala.org

Feb 2011 to Oct 2014 (3 years 8 months)
Warehouse Database Auditor at • Resala NGO

Experience Details

Warehouse Database Auditor

Administration

Experienced (Non-Manager)

• Keeping track of four warehouses In and Out transactions, which include translations of: Furniture, Appliances, Cloths, Stationeries, Books and Food Supplies.
• Monitoring the transaction of several warehouses in different locations in coordination with the warehouses managers.
• Update the warehouses databases on a daily basis.
• Conducting a monthly report on the warehouses databases transactions.


Company Details

• Resala NGO

Giza, Egypt, Egypt

501-1000 employees

Non-Profit Organizations

www.resala.org

Apr 2009 to Feb 2011 (1 year 10 months)
Volunteer in-Charge at • National Cancer Institute

Experience Details

Volunteer in-Charge

Administration, Project/Program Management

Experienced (Non-Manager)

• Train the new volunteers for the Institute’s volunteering activities.
• Assign the new volunteers in the different positions in the institute’s departments.
• Manage the volunteers on daily basis and monitor their performance.
• Facilitate & arrange the external visits to the institute and introduce the institute’s activities to the visitors.
• Manage the volunteer’s database and contacting the volunteers on regular basis to encourage them to volunteer in the institutes.
• Set a plan for the volunteers’ activities in the institute to appreciate their work and encourage them to become a long term volunteers.


Company Details

• National Cancer Institute

Giza, Egypt, Egypt

11-50 employees

Non-Profit Organizations

N/A

Sep 2008 to May 2009 (8 months)
Client’s Database Auditor at • Resala NGO

Experience Details

Client’s Database Auditor

Administration

Experienced (Non-Manager)

• Auditing call center’s data on the department database on a daily basis responsible for (7000) client.
• Conducting a monthly report on how the client's database officers work during the month.
• Auditing all the database items such as: the donations and the complaints, who paid on the center and who paid with donation of clothes.
• Print the reports and deliver it on a monthly basis.


Company Details

• Resala NGO

Giza, Egypt, Egypt

501-1000 employees

Non-Profit Organizations

www.resala.org

May 2008 to Sep 2008 (4 months)
Client’s Database Officer at • Resala NGO

Experience Details

Client’s Database Officer

Administration

Experienced (Non-Manager)

• Entering call center’s data on the department database on a daily basis responsible for (4000) client.
• Conducting a monthly report on the paid clients and the unpaid clients according to the call center’s reports.
• Conduct a monthly statistics on the clients’ status and deliver it to the department management.
• Print the reports and the statistics and deliver it on a monthly basis.


Company Details

• Resala NGO

Giza, Egypt, Egypt

501-1000 employees

Non-Profit Organizations

www.resala.org

Aug 2007 to May 2008 (9 months)

Education

BA of Business Administration in Business Administration

Education Details

BA of Business Administration

Business Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2007

Training and Courses

Training/Course Details

Accounting & auditing.

May 2006

Cairo University

N/A

Training/Course Details

English Conversation & Phonetics Courses.

Jan 2010

Languages Teaching Center

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Accounting & Auditing.AdministrationArabicBusiness AdministrationBussines AdministrationCases Receptionist And Follow Up In-ChargeClients Database AuditorClients Database OfficerCommunicatorCreativeEnglishEnglish Conversation & Phonetics Courses.Microsoft OfficeNon-Profit OrganizationsOffice ManagerPersistentPlannerProgram ManagementProjectProject ManagementProperty ManagementReal EstateSAHWA Activity In-ChargeTeam PlayerVolunteer In-ChargeWarehouse Database Auditor

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

project management

project management

: Advanced

: Extreme - I love it!

:

1-3 years

Bussines Administration

Bussines Administration

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Planner, Communicator, Creative, Persistent, Team Player

Online Presence

https://www.facebook.com/heba.refaee.3

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