Basic Info

Heba Moustafa

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Channel Partners Senior support at Vodafone international services

Experience Details

Channel Partners Senior support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Nov 2010 to present (6 years 9 months)

Achievements


Thanawya Amma : 93.3% faculty of Law English department : Good Work Appraisals are always high

Education

Bachelor's Degree in faculty of law English department

Education Details

Bachelor's Degree

faculty of law English department

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Badr Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Badr Language School
2006

Training and Courses

Training/Course Details

drafting contracts in English

Jan 2009

Cairo University

Completed the training course for drafting contracts in English, faculty of law, Cairo University.

Training/Course Details

Edu-Egypt BPO

Sep 2010

ITI

Enrolled in IBM’s Edu-Egypt BPO certification in English language, soft skills culture and data skills.

Training/Course Details

Train The Trainer

Dec 2012

El Makar

N/A

Training/Course Details

Emotional intelligence training

Feb 2013

Vodafone international services

N/A

Training/Course Details

Passion Drive+ training

Sep 2013

Vodafone international services

N/A

Training/Course Details

Positive language training

Jan 2013

Vodafone international services

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicChannel Partners Senior SupportCommunicatorCustomer ServiceCustomer SetvicesDetails-orientedDrafting Contracts In EnglishEdu-Egypt BPOEmotional Intelligence TrainingEnglishExcelFaculty Of Law English DepartmentFrenchHard WorkerInternetLanguagesMicrosoft PowerPointMicrosoft WordPassion Drive+ TrainingPositive Language TrainingPresenterShoppingSupportTeam PlayerTelecommunicationsTrain The TrainerTrainingTrainingsVodafone International ServicesWalkingZumba

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Excel

Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer setvices

customer setvices

: Expert

: Medium

:

5-7 years

training

training

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Details-oriented, Team Player

Online Presence

https://www.facebook.com/heba.moustafa.718

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