Basic Info

Heba Maher

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Specialist at ERA Commercial Egypt

Experience Details

Operations Specialist

Operations/Management, Manufacturing/Production

Experienced (Non-Manager)

Responsible of Operating Smart Village Residential Branch
Improve the operational systems, processes, and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Facilitates regular and frequent communication between team members and direct managers.
Participates in the business planning process.
Briefing teams on targets, initiatives and policy change.
Monitoring and reporting on team performance.
Carrying out appraisals.
Completing relevant paperwork.
Contributes to team effort by accomplishing related results as needed.
keeping up to date with regulations.


Company Details

ERA Commercial Egypt

Cairo, Egypt

101-500 employees

Real Estate/Property Management

www.era-egy.com

Jan 2016 to present (11 months)
Real Estate Coordinator at ERA Commercial Egypt For real estate (Reality)

Experience Details

Real Estate Coordinator

Operations/Management, Manufacturing/Production

Experienced (Non-Manager)

Attend all office sales meetings
Handle all incoming related calls and forward them to the necessary parties
Handle all incoming and outgoing faxes
Order all office supplies as required
Prepare month end income and expense reports
input sales data in Sales tracking spreadsheet
Track all advertising responses and source of business to prepare weekly or monthly reports
can accurately track what is working and what isn’t ( Filter the inventory)
Sort through closed deal files to eliminate duplicate/unnecessary paperwork but ensuring that we keep proper paper trails before filing
Filter & input all leads into the contact management system & put them on to activity plans
Maintain the contact database including adding, modifying and deleting contacts
Obtain all necessary contact information fields (new addresses for sellers, closing dates, etc.)
Record all client complaints and review with management
Handling Referrals and assign it to agent then follow up with the client
Input buyer/seller contacts into Agents lead database
Prepare Listing Presentation and all required listing paperwork
Contact agents after showing and ask them for feedback
Count buyer’s showings and appointments
Prepare Transaction closed report and send it to the accounting department


Company Details

ERA Commercial Egypt For real estate (Reality)

Cairo, Egypt

101-500 employees

Real Estate/Property Management

http://www.era-egy.com/

Apr 2014 to Dec 2015 (1 year 8 months)
Retail Sales Executive at Etisalat misr

Experience Details

Retail Sales Executive

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Sell etisalat services and products according to customer needs and provide customers with requested information, Furnish / implement & enhance after selling services and keep proper database for customers, Ensure the quality of the services provided, Minimize and resolve customer problems, Implementing and maintaining the friendly expert attitude with all customer problems, Approaching new customers and achieve the sales numbers, Communicate effectively with other departments in order to provide the required customer service standards.


Company Details

Etisalat misr (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.com.eg

Jan 2013 to Mar 2014 (1 year 1 month)

Education

Faculty of Commerce in Accounting

Education Details

Faculty of Commerce

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Tala’e Islamic Language School Scored 80%

Egypt

2008

B / Very Good / 75 - 85%

N/A

El Tala’e Islamic Language School Scored 80%
2008

Training and Courses

Training/Course Details

Customer Service Executer

Aug 2009

Misr Banque

Handled clients problem’s including credit cards and pins

Training/Course Details

Auditing

Aug 2010

Misr Banque

Form an opinion regarding whether those statements & transactions are or aren't free from error

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAuditingBusiness DevelopmentCommunicatorCreativeCustomer ServiceCustomer Service ExecuterEnglishEtisalat MisrHard WorkerManagementManufacturingMicrosoft OfficeOperationOperationsOperations SpecialistOrganizerProductionProperty ManagementReal EstateReal Estate CoordinatorRetailRetail Sales ExecutiveSalesSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Operation

Operation

: Advanced

: Extreme - I love it!

:

1-3 years

sales

sales

: Intermediate

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Creative, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/heba-maher-8a28a0106

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